What are the responsibilities and job description for the Medical Receptionist/Front Office position at Tomball Familicare - Dr. Michael J. Whiteley?
Company information:
Dr. Whiteley has been practicing in Tomball since 1984. We have a busy family practice and are looking for a new team member.
Description of role:
Our thriving family medicine practice needs an experienced Medical Receptionist who can take over the administrative duties involved with coordinating patient and physician schedules, collecting payment, verifying insurance, file management and office organization. We're looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service. There are advancement opportunities for the successful applicant.
We are a small but busy office and we cross train other employees so they can help out co-workers as needed.
Tasks:
- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs yourself
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits
- Schedule appointments for new and recurring patients based on Physician and PA/NP availability
- Maintain hard copy patient records as well as the files stored in our EHR
- Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance as needed
Skills and Requirements:
- High school diploma/GED required
- 1 years' experience in medical assisting or administration a plus
- Familiarity with ECW a plus
- Ability to handle a fast-paced environment and prioritize tasks based on importance
- Excellent communication and problem solving skills
- Familiarity with Microsoft Office and desktop publishing software
- Must be a team player.
Work Schedule: Full time, Monday-Friday, 8:15 am - 5:15 pm
On Fridays we only see patients half a day, so if you are caught up on task often you will be leaving early.
Benefits:
- On-the-job training
- Health insurance offered
- 5 days paid vacation after one year
- Sick time / Personal time
- Paid Holidays
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Health insurance
- On-the-job training
- Paid time off
Medical Specialty:
- Primary Care
Schedule:
- Monday to Friday
Work Location: In person
Salary : $14 - $15