What are the responsibilities and job description for the Case Manager position at TonaLaw?
Position Overview:
About Us
What’s in it for you
If you are a driven, detail-oriented professional with a passion for client advocacy, we invite you to apply!
Now Hiring: Personal Injury Case Manager
Location: Islip, NY
Salary Range: $50,000-$58,000.00
About Us
TonaLaw is a respected law firm dedicated to advocating for personal injury clients. Are you an experienced legal professional with a passion for helping personal injury clients? Do you thrive in a fast-paced, high-volume environment? If so, we want to hear from you! We are seeking a Case Manager to handle initial client inquiries, manage case intake, and support the legal team with essential case setup and follow-up tasks.
What’s in it for you
- Hybrid work schedule (3 days in 2 days out after 90 days)
- 401K with 3% firm contribution
- Health insurance
- Paid time off, including a firm-wide holiday closure from December 24 - January 1
Key Responsibilities
- Main point of contact for clients and insurance companies
- Assisting paralegal and attorneys with case tasks
- Entering and processing daily mail - 25 pieces a day
- Serve as the main point of contact for clients, carriers, etc.
- Support attorneys through the claims process and beyond
- Corresponding with carriers, clients, and attorneys
- Assist in overflow of Initial phone inquiries from potential clients
- Assist with in-person case intakes
- Drafting post-settlement closing documents
- Lien Management and request
Qualifications & Skills
- 3 years of experience in personal injury law firm intakes and retainers
- Associate’s degree preferred
- Strong written and verbal communication skills in English (Spanish fluency a plus)
- Exceptional customer service and sales skills, with a proactive approach to lead follow-up
- Ability to multitask and work efficiently under pressure in a high-volume environment
- Experience with Mac OS and SmartAdvocate is a plus
- Strong critical thinking skills to pre-qualify leads and evaluate case potential
- Professional, polished demeanor with excellent client interaction skills
- CRM experience is a plus
If you are a driven, detail-oriented professional with a passion for client advocacy, we invite you to apply!
Apply today and be a vital part of our team.
Pay Range: USD $50,000.00 - USD $58,000.00 /Yr.Salary : $50,000 - $58,000
