What are the responsibilities and job description for the Japanese Bilingual Sr. Client Service Manager for a Japanese bank position at TOP Group - Japanese Recruiting Agency?
Japanese major bank is looking for a Japanese bilingual Sr. Customer Service Manager in New York, NY. Deep knowledge in cash management online banking system is required for this position.
Job Duty :
- Responsible for the setup of Cash Management solutions and proactively proposing solutions and anticipating client needs.
- Completing all the project phases, from scoping of the Cash management solutions to the implementation of Standard and complex solutions, maintenance, and support.
- Maintaining regular communication with clients to keep them advised of service delivery progress and any other material issues arising.
- Supervising training of clients on implemented solutions.
- Making sure the client’s satisfaction during the whole implementation, post-implementation, and maintenance processes.
- Following internal control framework to ensure reliability and traceability of work completion.
- Reporting encountered issues and achievements to management.
Qualifications and Skills
