What are the responsibilities and job description for the Customer Service Representative (Mandarin / Cantonese) position at Topaz HR Advisory?
Customer Service Representative
DEPARTMENT : CDPAP
REPORTS TO : Senior CS Rep
LOCATION : Ramsey, NJ
POSITION SUMMARY : Assisting individuals with application and onboarding process.
DUTIES AND RESPONSIBILITIES :
- Assists Consumers and Personal Assistants with PPL Transfers.
- Answer incoming calls promptly and pleasantly.
- Respond to missed calls / emails in a timely manner.
- Ensures all paperwork is current.
- Follows process to communicate issues immediately.
- Works with all departments to accommodate specific needs and appointments.
- Maintain accurate and up-to-date records of all Consumer interactions, assessments, and follow-up actions to ensure compliance and accountability.
QUALIFICATION REQUIREMENTS :
SALARY : $19-25 / hour DOE
BENEFITS : Health, Dental / Vision / Life Insurance, 401K, Dependent care FSA, and PTO
Salary : $19 - $25
