What are the responsibilities and job description for the Bilingual French -Inside Sales Support Rep. Ontario Canada position at TOTO USA, Inc.?
Bilingual French -Inside Sales Support Rep.- REMOTE- Ontario Canada
| EDUCATIONAL SPECIFICATIONS: | |||||||||
| MINIMUM Education Level Required: | GED/HS DIPLOMA | ||||||||
| Preferred Educational Level: | SOME COLLEGE | ||||||||
Skills, Software, or Experience Required/Preferred below: | |||||||||
| (2 to 3) years of customer service experience / inside sales support are required. Must possess excellent interpersonal, verbal, and written communication skills. Exposure to a CRM tool, or similar software, would be a plus. Mandatory to be able to read and write fluently in both French and English, | |||||||||
| MAJOR FUNCTION: | |||||||||
| Provides support via phone, email, and live chat to manufacturer representatives, distributors, company sales representatives, consumers and internal employees. Efficiently utilizes systems and resources for: stock status, purchase order processing/inquiries, purchase order changes, delivery dates, and application of product. | |||||||||
| COMPETENCIES: | |||||||||
| Resolves product/service problems and provides follow-up to ensure satisfactory resolution | |||||||||
| Utilizes various systems (JDE, web based order management tools, shipment tracking/freight estimation tools) to efficiently process purchase orders, track shipments, and review supply/demand | |||||||||
| Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services. | |||||||||
| Proficient product knowledge to effectively answer customer inquiries regarding: key features, function and benefits of products, sales program knowledge required related to sales discount and freight | |||||||||
| Remains diligent in reviewing and understanding: product bulletins, sales bulletins, and lead times | |||||||||
| Maintains a working knowledge on product warranties, spare parts, and components | |||||||||
| Works with account analysts to ensure all claims are processed in a timely manner | |||||||||
| Provides accurate, courteous and timely information when responding to customer concerns, comments, and/or questions Regardless of Position Title, all employees are expected to provide the highest level of customer service for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. As an employee, you are expected to perform other duties, as assigned. |
