Logistics Coordinator

Company Overview:

We’re here to transform the world of self-care. At touchland, we believe every aspect of our everyday essentials should be exciting; little bursts of joy that can delight our senses and remind us of the magic in the mundane. It’s the guiding philosophy that inspired our original hand sanitizer, our newest body & hair fragrance mist collection, and the inspiration for many more products to come. We’re passionately dedicated to creating self-care products that move your mood- from first touch, to forever.

Job Overview:

We are seeking a detail-oriented and proactive Logistics Coordinator to join our dynamic team. In this role, you will be responsible for optimizing logistics operations and ensuring the timely and cost-effective movement of goods. You will play a key role in transportation management, inventory control, order processing, and supplier coordination. The ideal candidate will have a strong analytical mindset, excellent communication skills, and experience managing logistics processes in a fast-paced environment.

Key Responsibilities:

• Transportation Optimization: Determine the most efficient and cost-effective transportation methods (trucks, ships, trains, etc.) and routes to ensure timely delivery while minimizing costs.
• Shipping Documentation: Prepare and manage all shipping documents, including bills of lading, invoices, and customs paperwork, ensuring accuracy and compliance.
• Order Verification: Verify orders before shipment to ensure correct products, quantities, and packaging are dispatched.
• Shipment Monitoring: Track shipments in transit, promptly address delays or issues, and provide timely updates to stakeholders.
• Inventory Management: Maintain optimal stock levels in warehouses to meet demand without incurring excess storage costs. Accurately record incoming and outgoing goods and update inventory in NetSuite.
• Order Processing: Receive and process incoming orders, ensuring accurate and efficient handling from receipt to shipment.
• Supplier Coordination: Communicate with suppliers to confirm production schedules, ensure timely delivery of raw materials, and resolve any supply chain disruptions.
• Relationship Management: Build and maintain strong relationships with suppliers, transportation providers, and customers to ensure smooth operations and resolve issues promptly.
• Logistics Analysis: Analyze logistics processes to identify opportunities for improvement in cost, time, and efficiency, and implement best practices where necessary.
• Compliance & Quality Assurance: Ensure all logistics activities adhere to transportation regulations, safety protocols, and quality standards.
• Reporting: Prepare regular reports on logistics performance, inventory levels, shipping metrics, and other key performance indicators (KPIs).
• Chargeback Management: Process and dispute retail chargebacks in accordance with company procedures.
• System Integration: Ensure seamless order processing and communication between systems, including NetSuite and EDI, to maintain data accuracy and efficiency.

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Experience in logistics, supply chain management, or a related field.
• Strong understanding of transportation methods, inventory management, and supply chain processes.
• Ability to learn key planning systems including NetSuite and EDI for order processing and inventory management.
• Excellent analytical and problem-solving skills with the ability to identify inefficiencies and implement solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and with external partners.
• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge of transportation regulations, safety protocols, and industry standards.

Preferred Skills:

• Knowledge of international shipping and customs regulations.
• Familiarity with chargeback processes and retail dispute resolution.

Why Join Touchland?

At Touchland, we offer more than just a job – we offer a career that allows you to make a meaningful impact while being part of a passionate and innovative team. We provide a competitive salary, comprehensive benefits, and opportunities for growth and development in a company that values creativity, sustainability, and customer satisfaction. Join us and help shape the future of personal care products.

Touchland is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Touchland does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.