What are the responsibilities and job description for the Customer Service Representative-Jena position at Tower Loan?
Great Opportunity!
The heart of Tower Loan lies with our Customer Service Representative! Our representatives provide the best experience to our customers to earn their continued business. At Tower Loan, we provide the resources for a long and prosperous career with additional growth opportunities! Whether you spend your career providing the customer experience that keeps us going or move into leadership roles, we have a place for you!
About Us:
Tower Loan, one of America’s largest privately-owned Consumer Finance companies, has been lending money to our customers for personal loans, home equity loans, and retail sales financing for over 80 years.
- For more information about us, visit www.towerloan.com
- To see customer reviews (4.7/5.0), visit https://www.trustpilot.com/review/towerloan.com
Other Details:
- Full Time
- Pay Rate:
- $15 / hour
- Additional Pay:
- $100-$400 per month based on monthly performance
- Hours:
- 8:30am-5:30pm, M-F; overtime may be required based on operational needs
Benefits & Advantages:
- Skill development & growth opportunities
- Complete position-based training program
- Coaching and mentorship
- Strong hire-from-within policy
- Comprehensive benefit package
- Awards, recognition, & appreciation
Essential Job Functions:
- Demonstrate a high level of customer assistance by phone and in-person
- Receive and record payments in customer accounts
- Market to current and former customers over the phone and in-person for additional business
- Maintain and secure cash drawer and accounting activities (i.e. balancing and preparing deposits)
- Perform office administrative activities including, but not limited to, checking branch mail, filing, office supplies, etc.
- Investigate credit and process loan applications
- Perform all other duties and responsibilities as assigned
Required Qualifications:
- High school diploma or equivalent
- Effective communication and time management skills
- Reliable personal transportation with insurance
- Ability to stand and sit for long periods of time
- Ability to lift and maneuver up to 20 pounds
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Salary : $15
