Police Dispatcher

Town of East Greenwich is accepting applications for Police Dispatcher.

Overview
The Dispatcher receives all oral communications from the public and law enforcement personnel coming into the police station. By following established procedures and employing common sense, they transmit requests for service to the appropriate location. Works under the general supervision of the Chief of Police or his designee.

Essential Duties & Responsibilities

• Grant strict priority to officers calling in;
• Report any deployment of police officers beyond their regularly assigned routes or sectors to the Officer-in-Charge;
• Inform the Officer-in-Charge whenever a police officer or a police vehicle is out of service;
• They shall be accurate and exact in the performance of their duties, shall use tact and good judgment, and shall keep their commanding officer fully informed of all serious complaints or unusual requests for police service. When in doubt about any procedure to be followed or action to be taken on any request for police service, he shall forthwith consult their commanding officer;
• Announce the call letters of the Department as issued by the Federal Communications Commission;
• Be thoroughly familiar with the Department's procedures relating to use of radio and other communications equipment;
• Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing projects and other significant areas of the community so as to maximize the accuracy and speed of dispatches;
• Respond to all complaints received in a calm civil manner;
• Be familiar with emergency procedures that relate to matters requiring urgent police attention so as to be capable of activating them immediately;
• Keep personnel who have been dispatched on calls fully informed of all facts affecting the safety or efficiency of their response to the call;
• Inform the Officer-in-Charge when contact with an officer on patrol cannot be made after a reasonable amount of time;
• Maintain equipment, especially the emergency call lines, in working order and immediately report any malfunction or defect to the Officer-in-Charge;
• Record all significant communications as required by current departmental procedures;
• Answer all telephone calls promptly and respond by stating "East Greenwich Police Department," followed by their surname;
• Be calm, articulate and concise when broadcasting. They shall be courteous in manner, no use of vulgarity or profanity, refrain from using an angry or impatient tone of voice while broadcasting and shall not indulge in any conversation "over the air" which does not pertain strictly to police matters;
• Maintain a telephone directory of all companies and persons who have hired police officers for paid details;
• Prepare and maintain business listings for the Central Desk in the RMS system;
• Maintain surveillance over all prisoners while in their cells;
• Be responsible for the electronic alarm devices in the station and shall initiate prompt action upon receiving an alarm. Shall note on the day sheet any faulty alarms upon assuming their tour of duty;
• They shall remain at their desk at all times while on duty unless relieved by a competent person and shall not allow anyone to use the broadcasting equipment unless authorized by their commanding officer;
• Perform such other duties as the Chief may require and are consistent with this position.

Desired Minimum Skills and Qualifications

• High school diploma or equivalent; or any combination of education and experience;
• Strong communication and interpersonal skills;
• High fluency with computers and current software;
• Ability to remain calm and deliver clear instructions under pressure.

Preferred Skills and Qualifications

• Dispatching/IMC Tritech software experience preferred;
• Proficiency with radio dispatch equipment;
• Ability to multitask effectively;
• Excellent decision-making skills;
• Knowledge of Public Safety operations.

Position is union

EOE M/F/V/H

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Dispatching: 1 year (Required)

Work Location: In person