Library Reference Assistant

Major Job Duties

• Provides reference services to patrons by assisting them with finding requested information.
  
• Instructs patrons in the use of computer-based information systems and other reference sources, including the internet; assists patrons with using computers and printers.
  
• Assists patrons at the reference desk in person and by telephone and email; assists in locating information; provides readers' advisory services; instructs patrons in the use of computers and other electronic devices.
  
• Providers readers' advisory services to patrons; contributes to displays and book lists.
  
• Participates in collection development activities in areas as appropriate.
  
• Performs circulation duties as needed; checks items in and out; collects fines; issues library membership cards.
  
• Performs related duties.

Minimum Qualifications

• Knowledge and level of competency typically associated with the completion of a degree in a course of study related to the occupational field.
  
• One to two years of work relevant work experience. OR

Knowledge and Skills Required

• Knowledge of Library Science
  
• Knowledge of the library's public service commitment.
  
• Knowledge of the Dewey Decimal classification system.
  
• Advanced knowledge of reference resources and services, including computer-based systems.
  
• Knowledge of authors, genres, and the library collection.
  
• Knowledge of library policies and procedures.
  
• Knowledge of the library computer system.
  
• Knowledge of computers and job-related software programs.
  
• Knowledge of the community served by the library.
  
• Skill in the use of office and audiovisual equipment, including a scanner, copier, facsimile machine, and computer presentation projector.
  
• Skill in delivering effective, friendly, and respectful customer service to library patrons.
  
• Skill in oral and written communication.