What are the responsibilities and job description for the Customer Service Representative position at Town of New Windsor?
About the Position
The Town of New Windsor is accepting applications for a Customer Service Representative to join our team. This part-time position involves performing various administrative duties, including answering phones, maintaining records, and providing excellent customer service.
Duties and Responsibilities
- Answer all incoming calls and respond to resident inquiries
- Maintain accurate and up-to-date records
- Perform data entry tasks and manage databases
- Manage social media and website presence
- Collaborate with Town staff to achieve goals and objectives
Qualifications and Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-year experience working in a similar role
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office suite and other software applications
