What are the responsibilities and job description for the Night Auditor position at Towne Place Suites Fayetteville -PAH Management?
About the Role:
We are seeking a Night Auditor to join our team at Towne Place Suites Fayett. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional customer service to our guests. You will be the primary point of contact for guests during the overnight shift, and will be responsible for handling any guest inquiries or concerns. Your attention to detail and ability to multitask will be essential in this role. You will play a critical role in ensuring the smooth operation of our hotel.
Minimum Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role
- Strong attention to detail and ability to multitask
- Excellent communication and interpersonal skills
- Ability to work overnight shifts
Preferred Qualifications:
- Associate's or Bachelor's degree in Hospitality Management or related field
- Previous experience in a Night Auditor role
- Proficiency in Microsoft Office and hotel management software
Responsibilities:
- Performing nightly audits of financial transactions to ensure accuracy
- Handling guest inquiries and concerns during the overnight shift
- Checking guests in and out of the hotel
- Preparing daily reports and reconciling accounts
- Assisting with other duties as assigned by management
Skills:
As a Night Auditor, you will use your strong attention to detail and ability to multitask to ensure the accuracy of financial transactions and provide exceptional customer service to our guests. You will also use your excellent communication and interpersonal skills to handle guest inquiries and concerns during the overnight shift. Your proficiency in Microsoft Office and hotel management software will be beneficial in preparing daily reports and reconciling accounts. Additionally, your previous experience in a customer service or hospitality role will be valuable in providing a positive guest experience.