What are the responsibilities and job description for the Front Desk Receptionist position at TownePlace Suites Auburn?
Job description
Qualifications
Education/Experience: High School Diploma or GED equivalent
Interpersonal skills
Innate sense of urgency
Adaptability
Detail oriented
Proficient communication
Ability to multi-task
Advanced experience with personal computers and related software applications
Ability to read, write, and speak the English language
Specific vision abilities required by this job include close vision to that of a computer and the ability to adjust or focus
Responsibilities
Reports to: Assistant General Manager or General Manager
SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay
Greets, checks in, and assigns rooms to guests
Promptly and effectively deals with guest requests and complaints
Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
Assists sales and marketing efforts as directed by General Manager
Handles confidential information with high integrity
Maintains accurate cash, accounting, and reservation records
Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
Answers guest inquiries about area attractions, hotel services, directions or reservations
Conducts wake up calls as requested
Records pertinent guest information and issues in log book for opening managers review
Keeps communal areas and lobby clean
Assists breakfast hosts in replenishing food or supplies and cleaning as directed
Assists with laundry as directed
Follows company policies and procedures
Other duties as assigned by supervisor or management
Will be required to work nights, weekends, and holidays
Will be required to work in a fast-paced environment
Internal: General Manager, Assistant General Manager, Peers, Sales Manager, Director of
Sales and Field Operations at the corporate level
External: Guests - To provide customer service
The major responsibility of this position is to provide guest service and maintain the hotel reservation system
Benefits
Pay: From $12.00 per hour
Employee discount
Flexible schedule
Job Type: Part-time
Pay: $12.00 - $12.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Auburn, AL 36832: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Work Location: In person
Job Type: Full-time
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $13