What are the responsibilities and job description for the Front Desk Agent (Part-Time) position at TownePlace Suites San Diego Downtown?
Overview
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. If you thrive in a fast-paced environment and enjoy interacting with guests, we want to hear from you.
Duties
- Greet guests in a friendly and professional manner upon their arrival
- Assist guests with check-in and check-out processes
- Answer phone calls and direct them appropriately
- Handle guest inquiries and provide accurate information about hotel services and amenities
- Process reservations and cancellations efficiently
- Maintain a tidy and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Experience
- Prior experience in a hotel or resort setting is required
- Strong customer service skills with a focus on guest relations
- Proficiency in using hotel management software is a plus
- Bilingual or multilingual abilities are advantageous
- Knowledge of hospitality industry practices
Job Type: Part-time
Pay: $18.50 per hour
Expected hours: 8 – 29 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $19