What are the responsibilities and job description for the Project Detour-Intake Specialist position at Townhall II?
Job Title: Project Detour-Intake Specialist
Reports To: CFO
Category: Full-time Regular
SUMMARY
Overseeing the delivery of the Project Detour Driver Intervention Program (DIP), Intake duties for new client assessments and occasional coverage of the Front Desk
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Hours: Monday–Thursday 10:30am-6:30pm and Fridays 8:00am-4:00pm. Once a month, Thursday hours would be 11:00am-7:00pm for Project Detour duties.
-Project Detour
-Coordinates registration and scheduling for clients attending the program.
-Ensures client’s paperwork and payment is completed prior to attending the program.
-Sends out packets to each enrolled client, ensures all client files and records are complete.
-Keep track of program completions.
-Orders food and other supplies necessary.
-Works with the hotel to reserve rooms and communicate with courts.
-Intake/Financials
-Taking calls from clients that want to schedule an assessment.
-Gather all clients demographic/insurance and income information
-Coordinate new assessment appointments with the appropriate provider
-Input client data accurately into the organization’s EHR
-Verifying medical and insurance coverage for each client/ enroll client in MHRB
-Provide essential information to clients about the services, procedures and protocols of the organization.
-Document all client interactions, assessments and referrals for future reference.
-Participate in ongoing training and education to stay abreast of changes in the field.
-Completes other duties as assigned by Management.
-Promotes positive relations within the Agency and community by actively participating in interdepartmental and cross functional teams. Maintains positive working relationships.
QUALIFICATIONS:
High School Diploma or equivalent, excellent customer service skills, computer skills, and accurate data entry skills. Townhall II is an EEO Employer and Provider of Services.
COMPETENCIES:
-Strong interpersonal skills.
- Customer and stakeholder focus.
- Knowledge of counseling theories and techniques that are appropriate for working with individuals with a substance use disorder.
- Basic computer knowledge and familiarity with MicroSoft Word.
- Communication proficiency.
-Strong writing and grammar skills.
- Time management skills.
- Team-oriented approach to helping others.
- Flexibility to meet changing responsibilities and duties.
APPLICATION PROCESS
Submit Resume to Human Resources at Fax: (330) 678-7558, or by mail to: Attn: HR Department, Townhall II 155 N. Water St., Kent, OH 44240
*Application can be obtained at www.Townhall2.com
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16
