What are the responsibilities and job description for the Service Writer/Dispatcher position at Toyota Material Handling PennWest Inc?
PennWest Erie is a leading supplier of Material Handling solutions, has an opening for a full-time position for a individual to fill a dual role of Service Writer/Dispatcher. We are looking for a career-oriented individual with excellent customer service and organizational skills to join our team.
Job Responsibilities:
Dispatch
· Communicates the daily service call details to the techs throughout the day and at the end of the day regarding the next day’s work
· Coordinates with our Branch Manager for the completion of planned maintenance in a timely manner.
· Organize and prioritize customer service calls to be answered in the most efficient manner.
· Coordinate daily delivery truck runs to our customers and other locations
· Review Service quote estimates and work closely with the Branch Manager, Parts department to ensure service jobs are completed in a timely manner.
· Keeps an open line of communication with our customers and our CSS and Sales Representatives to better service our customer needs.
Service Writing
· Determine and clarify problems with coordination of technicians, customers and Sales individuals
· Work with parts department to obtain cost of parts
· Develop estimates by quoting materials, supplies, & labor, ensuring profitability
· Work with warranty administrator to review warranty eligibility
· Works with CSSR and Billing Specialist regarding quotes/estimates, answering questions or concerns
Job Requirements:
· High School Diploma or Associate Degree
· Basic Computer Skills,
· Mechanical/ parts knowledge
· Ability to Maintain Proper Phone Etiquette
· 1-2 years previous dispatch and or service writing experience
· Knowledge of industrial equipment/ material handling industry a plus
· Ability to multitask in a fast-paced environment with a focus on attention to detail
PennWest is an equal opportunity employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
