What are the responsibilities and job description for the Service Advisor/Writer position at Toyota of Goldsboro?
Job Overview
We are seeking a knowledgeable and detail-oriented Service Writer to join our team. In this role, you will act as the primary point of contact for customers seeking automotive services. You will be responsible for accurately assessing customer needs, providing estimates, and ensuring that all service requests are communicated effectively to the service technicians. Your expertise in automotive diagnostics and service management will be essential in delivering exceptional customer service and maintaining high standards of quality.
Responsibilities
- Greet customers and assess their automotive service needs with professionalism and courtesy.
- Prepare detailed service orders based on customer descriptions and diagnostic findings.
- Communicate effectively with mechanics regarding customer concerns, ensuring clarity in service requests.
- Provide accurate estimates for repairs and services, explaining the necessary work to customers in an understandable manner.
- Follow up with customers regarding the status of their vehicles and any additional services required.
- Maintain organized records of all service orders, customer interactions, and follow-up communications.
- Collaborate with the service team to ensure timely completion of repairs and high-quality service delivery.
- Stay updated on automotive trends, technologies, and best practices to provide informed recommendations to customers.
Qualifications
- Excellent communication skills with a focus on customer service excellence.
- Ability to work collaboratively within a team environment while managing multiple tasks efficiently.
- Detail-oriented with strong organizational skills to maintain accurate records and documentation.
If you are passionate about the automotive industry and have the skills necessary to thrive as a Service Writer, we encourage you to apply and join our dedicated team!
Job Type: Full-time
Pay: $53,442.00 - $57,892.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- Rotating weekends
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Goldsboro, NC 27534 (Required)
Ability to Relocate:
- Goldsboro, NC 27534: Relocate before starting work (Required)
Work Location: In person
Salary : $53,442 - $57,892