What are the responsibilities and job description for the Service BDC Manager position at Toyota of Rockwall?
Company Description
Toyota of Rockwall is dedicated to serving the automotive needs of customers from Dallas, Mesquite, Garland, Greenville, and Forney, Texas. We offer a wide range of services including new Toyota sales, used car deals, and vehicle service and parts. Located at 1250 East 30 in Rockwall, TX, our progressive approach ensures that our customers are treated with respect and courtesy. Our focus is on delivering an exceptional experience and top-notch service for every customer.
Role Description
This is a full-time, on-site role for a Service BDC Manager located in Rockwall, TX. The Service BDC Manager will be responsible for overseeing the daily operations of the Business Development Center (BDC), managing inbound and outbound service calls, coordinating appointments, ensuring customer satisfaction, and working closely with the service team to maximize customer retention. Duties also include training and mentoring BDC staff, monitoring performance metrics, and implementing strategies to improve service department efficiency and customer relations.
Qualifications
- Exceptional Phone Etiquette and Customer Service skills
- Experience in Customer Retention and ensuring Customer Satisfaction
- Strong Communication skills
- Ability to lead and mentor a team
- Proficiency in using CRM software and management tools
- Excellent organizational and time-management skills
- Previous experience in a similar role within the automotive industry is a plus
- Bachelor’s degree in Business, Communications, or a related field is preferred
