What are the responsibilities and job description for the CSR - Customer Service Representative position at TPJ Gift Shop?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their inquiries and issues are addressed promptly and effectively. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle various customer interactions with professionalism.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Utilize effective phone etiquette to create a positive customer experience.
- Analyze customer issues and provide appropriate solutions or escalate as necessary.
- Maintain accurate records of customer interactions and transactions in our computerized system.
- Assist with cash handling processes when required, ensuring accuracy and security.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Provide support for office-related tasks as needed, contributing to overall team efficiency.
- Stay informed about product updates and company policies to better assist customers.
Qualifications
- Proficiency in English is required; multilingual candidates are highly preferred.
- Strong communication skills with the ability to convey information clearly and effectively.
- Previous experience in customer support or a related field is advantageous.
- Familiarity with office procedures and computer systems for data entry and record keeping.
- Excellent analytical skills to assess situations and provide appropriate responses.
- Ability to type efficiently while managing customer interactions simultaneously.
- A friendly attitude with a commitment to providing outstanding service.
Join us in delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: $19.01 - $22.01 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $19 - $22
