Policy Services Supervisor I

Overview

The Policy Services Supervisor I reports to the Manager of Policy Services and Underwriting in a high-capacity leadership role. This position is responsible for building a dedicated team and shape staff behaviors to accomplish desired results as well as maintain documentation such as correspondence, operational records, and performance accountability records. This position plays a collaborative role in improving, implementing, and ensuring their team’s adherence to policy services and underwriting standards and processes. This role effectively supervises and supports 6-10 direct reports. Qualified candidates should possess previous leadership experience in hiring and performance management. To ensure success you need to employ good judgement and tact in interacting with others and be focused on customer and staff retention. Preferred candidates can perform to an elevated level of accuracy and are meticulous and organized.

Responsibilities

• Provide coaching, leadership and support to direct reports and is accountable for department’s results.
• Develop team members by providing opportunities for growth in developing key metrics.
• Implements procedures / processes that drive change, consistency, and alignment across a function.
• Proactively manage the underwriting workflow daily to ensure that all applications and underwriting flags are being processed within the established service levels.
• Conducts customer call and performance audits of direct reports to ensure adherence to underwriting guidelines, policies, procedures, and call center best practices.
• Assist with underwriting processes as needed to maintain service levels.
• Ensure all operations are consistent with the stated mission and direction set forth by Traders.
• Ensure quality support and customer service is provide to all internal and external customers.
• Prepares and distributes performance reports.
• Conduct regular one-on-one meetings with all direct report to provide positive feedback and discuss performance issues as well as address employee concerns.
• Counsel employees on educational and job opportunities which will enhance their career development, and keep staff informed of current problems, changes, and new developments in the department and company by conducting weekly team meetings.
• Assemble and deliver Mid-Term and Annual work performance assessments for direct reports.
• Assist the Manager in setting weekly productivity and annual department goals and objectives for the department.
• May perform additional duties as assigned.

Key Accountabilities & Competencies

• Exhibit strong interpersonal and leadership skills with the ability to motivate and develop others and help others to excel through collaboration and building strong relationships.
• Builds a competitive team by developing and retaining the talent needed to excel.
• Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs, and quality of service
• Familiarity with the concepts and practices of staff management and standard office practices and procedures.
• Strong computer skills including Microsoft Office suite specifically Outlook, Word, Excel, and PowerPoint as well as other business-related software systems.
• Excellent verbal and written communication skills with the ability to convey technical issues in a clear, concise, and effective manner.
• Excellent organizational and analytical skills including ability to prioritize escalated situations, direct report feedback, support and development as well as creating and analyzing reports.
• Strong customer focus with a mindset towards continuous improvement.
• Focuses on objectives to set direction and drive superior results.
• Value driven to provide superior solutions to internal and/or external customers.
• Acts with a sense of urgency to advance priorities of the organization.
• Thinks creatively and uses diverse ideas to solve problems.
• Open to feedback to support your performance and development.

Qualifications

• Previous experience supervising small teams, including hiring and performance management. A supervisory certification is a plus but not required.
• 3 years related experience directly handling personal auto underwriting and customer service processes.

Compensation is commensurate with experience. Traders employees also benefit from:

• Group Medical/Dental/Vision
• Employee and Dependent Life Insurance
• Paid Time Off
• 401K Plan
• Training and Career Development
• Opportunities for Advancement

Traders is an Equal Opportunity Employer.