Policy Services & Underwriting Manager II

Overview

Reliable, Local Company, Providing Full-Time Hybrid Job Opportunities

Play an integral role in driving success, being a part of a passionate team. We value your expertise and passion, and aim to create a supportive atmosphere that encourages personal and professional growth.  We pride ourselves on being a leading company in our industry, known for our stability, reliability, and commitment to excellence. At Traders Insurance, we value employee empowerment, open communication, and the ability to make a difference. Join us today to enjoy a multitude of opportunities for learning, development, and advancement.

The Policy Services & Underwriting Manager II reports to the Director of Operations in a fast paced, high-capacity leadership role. This role effectively manages multiple team supervisors and processes associated with policy servicing, application of underwriting rules, implementation of operational initiatives, and performance accountability. Assumes a leadership role in organized change management in the development of improvements in workflow, process efficiency, automated tool enhancement and interdepartmental collaboration. Qualified candidates should possess prior leadership experience in a metrics driven environment, possess an understanding of the property & casualty insurance business. Knowledge of personal lines automobile products and services a plus, with an awareness of daily challenges faced by customer facing representatives. We are seeking talent with a history of successful continuous improvement who can articulate how they drive results, provide coaching and feedback to associates, and effectively communicate with colleagues at all levels of the organization.

In addition, the Policy Services & Underwriting Manager II will:

• Provide coaching, leadership, support to direct reports, and is accountable for department results.
• Implement procedures and processes that drive change, consistency, and alignment across product, marketing, and technology support functions.
• Ensure all operations are consistent with the stated mission and direction set forth by Traders.
• Ensure quality support and customer service is provided to all internal and external customers.
• Prepare and distribute management reports.
• Prepare reports analyzing contact center data to improve processes, support department staffing model, maximize efficiency, and deliver an exceptional customer experience.
• Assist Supervisors with annual team member annual performance assessments, and interim performance management.
• Develop Supervisor leadership skills.
• Assist the Director of Operations in compensation budget management, and the setting of annual goals and objectives for the for the department.
• Perform additional duties as assigned.

Responsibilities

• Strong interpersonal and leadership skills with the ability to motivate others.
• Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs, and quality of service.
• Familiarity with the concepts and practices of staff management.
• Strong computer skills including Microsoft Office Suite specifically Outlook, Word, Excel, and PowerPoint as well as other business-related software systems. Knowledge of SQL a plus.
• Experience developing and implementing administrative operation policies and procedures.
• Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise, and effective manner.
• Excellent organizational and analytical skills including ability to prioritize and coordinate multiple.
• Strong customer focus with a mindset towards continuous improvement.
• Focus on objectives to set direction and drive superior results.
• Uses Metrics and information analysis and access technology resources as needed.
• Build a competitive organization by attracting, managing, developing, and retaining the talent needed to win.
• Acts with a sense of urgency to advance priorities of the organization.
• Helps other to excel through collaboration and building strong relationships.
• Thinks creatively and uses diverse ideas to solve problems.

Qualifications

• Bachelor’s degree in a related field or relevant work experience.
• Current P & C License or other insurance designation required; must maintain active license or designation.
• 5 years of supervisory experience with 10 direct reports, including hiring and performance management.
• 3 years of managing through leaders.
• 3 years related experience directly handling personal auto underwriting and customer service processes.

Compensation is commensurate with experience. Traders employees also benefit from:

• Group Medical/Dental/Vision
• Employee and Dependent Life Insurance
• Paid Time Off
• 401K Plan
• Training and Career Development
• Opportunities for Advancement
• Flexible Schedule (Hybrid Role)

Traders is an Equal Opportunity Employer.