Hospitality Ambassador

Company Overview

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. We have a rapidly expanding presence globally, with a portfolio of properties that generates over $5B in cumulative revenues. Our executive team consists of some of the industry's most experienced hotel management leaders, making us a trusted partner for top ownership groups and major hotel brands.

Job Description

The Restaurant Server is responsible for providing exceptional service to guests in an attentive, courteous, and efficient manner. This includes receiving and delivering food and beverage orders, collecting payment, and ensuring overall guest satisfaction.

Responsibilities:

• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.
• Receive and deliver food and beverage orders and collect payment.

Qualifications:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Moderate work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.