Server - The Highlands Supper Club

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward hotels with one-of-a-kind experiences and full-service restaurants and bars, to create unforgettable adventures in the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations, from national parks to coastal cliffs, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location launched in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels in the Grand Canyon, Highlands NC, Wrightsville Beach NC, and Mendocino CA. This is just the beginning. And we’re quickly expanding our in-house capabilities as our brand continues to grow.

Essential Job Functions include:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment including cleaning requirements. Use equipment only as intended.
• Serve food courses and alcoholic beverages to guests.
• Answer questions on menu/alcoholic selections to guests.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in outlet assigned.
• Record transaction in POS system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Set tables according to service standards.
• Communicate with the kitchen regarding menu questions, the length of wait, re-cooking orders, and product availability.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items, turning off lights, etc.
• Present physical and accurate check to guests and process payments.
• Ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards.
• Run food and bus tables when you find extra time.
• Anticipate and address guests` service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others and support your team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays.

Trailborn is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal or state law. Trailborn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Trailborn's employees to perform their job duties may result in discipline up to and including discharge.