What are the responsibilities and job description for the Dispatch & Operations Coordinator (Hybrid) position at Trans One , Inc?
Key Responsibilities
1. Route Planning & Optimization
• Develop and assign efficient delivery routes, adapting to real-time traffic, volume shifts, and unforeseen challenges.
• Continuously optimize routes to improve on-time deliveries and control operational costs.
2. Driver Monitoring & Coaching
• Track driver progress and location using dispatch software; provide prompt feedback on performance, safety, and customer-service standards.
• Facilitate driver communication, address issues, and escalate concerns to management when necessary.
3. Physical Package Handling & On-Route Assistance
• Load and unload packages weighing up to 150 pounds in and out of vehicles.
• Step in to assist drivers on routes as needed, which may involve stepping in and out of vehicles frequently.
• Ensure proper lifting techniques and safety protocols to minimize risk of injury.
4. Safety & Compliance
• Conduct spot checks to ensure vehicles meet safety requirements (tire tread, oil levels, seatbelt usage).
• Verify pre-trip inspections and compliance with DOT regulations; address any safety alerts or violations immediately.
5. Customer Service & Issue Resolution
• Handle customer updates regarding deliveries, proactively manage potential delays, and communicate service changes or issues.
• Collaborate with FedEx and other partners on pending items, escalations, and special requests.
6. Operational Coordination
• Coordinate with mechanics to schedule vehicle repairs; maintain vehicle maintenance logs and supply inventory.
• Oversee equipment (scanners, batteries) to ensure everything is charged and accounted for.
7. Daily Reporting & Metrics
• Provide end-of-day recaps detailing service metrics, driver performance, and any route adjustments.
• Offer insights to management on areas for operational improvement and cost savings.
8. Hybrid Role Management
• Work on-site for essential tasks (route dispatch, physical loading/unloading, vehicle checks, team meetings).
• Manage scheduling, reporting, and some driver coaching calls remotely, using collaboration tools for consistent communication.
Salary : $3,200 - $4,000
