PT Microtransit Reservations Specialist

Part Time Microtransit Reservations Specialist - Must Be Bilingual in Spanish and English

The Microtransit Reservations Specialist will report to the Lead Microtransit Operations Supervisor and is responsible for answering inbound call intake related to new Microtransit bookings, cancelations, ETA’s, and general questions. This position also assists with outbound call outreach to eligible Paratransit users in relation to adapting over to the Microtransit Services.

Pay Range: $17.00-$17.00 per hour; no benefits

Key Responsibilities:

• Answers inbound reservation bookings for Microtransit General Public callers who wish to book new rides.
• Assists with ETA calls.
• Assists with customer cancelations.
• Provides superior customer service at all times.
• Assists With Customer Comment Outreach.
• Assists With Ride Choice/ Paratransit Outreach.

Qualifications:

• High school diploma or GED required.
• The Ideal candidate will have a minimum (1) years’ experience in a similar customer service role.
• Excellent communication and listening skills.
• Must be able to work shifts or flexible work schedules as needed
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Knowledge of:

• Software booking platforms.
• Avondale, Goodyear, Surprise and Peoria Communities.

Abilities To:

• Speak fluently in English and Spanish.
• Work independently to perform a variety of functions while working in a dynamic environment with changing priorities to meet established deadlines.
• Demonstrate analytical skill and high level of discretion and judgement to support and inform decision making processes.
• Establish cooperative working relationships and communicate effectively with internal and external staff, both verbally and in writing.
• Exhibit problem-solving skills and exceptional customer service.
• Has the desire to care for the organization's well-being and for the co-workers he/she interacts with.
• Be open to collaborate and work in a team-oriented and helping environment.
• Possess a positive attitude, and ability to practice good judgement, while open to receiving/providing feedback.
• Foster a culture that values critical thinking and problem solving; and encourages constructive feedback and engagement.

Physical Requirements:

The essential functions of this position require the ability to:

• Sit for extended periods (up to 6–8 hours per day)
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to

operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an

overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Please Click Here for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Part Time

Req ID: 4614

Pay Group: UC8

Cost Center: 55378

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.