What are the responsibilities and job description for the Manager, Customer Sales position at Transloop Logistics?
Description:
Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free reign on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics company.
We are a battle-tested, technology-driven logistics company. Our team, led by an industry-leading logistics broker, was strategically built and has extensive experience leading the most prominent companies in the fields of trucking, supply chain management, transportation technology, and manufacturing
About the Role
The Manager, Customer Sales will oversee and develop the sales team, train new sales hires, set sales goals, and execute strategies to drive new business while expanding relationships with existing clients. This role requires a strong background in freight brokerage sales, leadership experience, and the ability to motivate and mentor a high-performing team. This role will also be responsible for delivering training programs to educate and enhance the sales skills of customer-facing sales representatives, focusing on building strong customer relationships, product knowledge, and effective sales techniques to achieve sales targets, by identifying training needs, conducting skills assessments, and providing ongoing coaching and mentorship to improve overall customer sales performance.
What You'll Do
Customer Sales Leadership & Strategy
- Develop and implement sales strategies to drive revenue growth and expand the customer base.
- Identify new business opportunities and establish relationships with shippers and carriers.
- Analyze market trends, pricing strategies, and competition to optimize sales performance.
- Set, track, and achieve sales targets and key performance indicators (KPIs).
- Provide coaching, performance feedback, and professional development opportunities.
- Foster a high-energy, competitive, and collaborative sales culture.
- Conduct regular team meetings to review sales performance and refine strategies.
- Build and maintain strong relationships with key customers and carriers.
- Work closely with the operations team to ensure seamless freight execution and customer satisfaction.
- Negotiate contracts, pricing, and service agreements with clients.
- Resolve customer concerns and provide solutions to improve service delivery.
- Monitor and analyze sales metrics to measure team success and optimize processes.
- Utilize CRM and TMS platforms to track pipeline activity and customer interactions.
Training & Development
- Conduct in-person or virtual training sessions, workshops, and seminars to deliver sales training content effectively
- Monitor sales performance metrics to assess the effectiveness of training programs and make adjustments as needed.
- Develop and deliver onboarding training for new sales hires to introduce them to company products, sales process, and company culture.
- Focus on developing essential sales skills like communication, active listening, presentation skills, negotiation, and relationship building.
- Keep training materials up to date with the latest development in logistics technology and methodologies
- Identify areas for improvement and update training materials accordingly.
- Collaborate with subject matter experts, TransLoop leadership, and HR to understand training needs and objectives.
- Communicate effectively with trainees, addressing questions and concerns to facilitate a positive learning environment.
What You'll Need
- 5 years of sales experience in freight brokerage, logistics, or transportation.
- 2 years of leadership experience in a sales management or team lead role.
- Strong knowledge of freight brokerage operations, pricing strategies, and carrier networks.
- Proven track record of exceeding sales targets and driving business growth.
- Excellent leadership, coaching, and team-building skills.
- Strong negotiation, communication, and relationship-building abilities.
- Ability to thrive in a fast-paced, high-pressure environment.
- Proficiency in CRM software and transportation management systems (TMS).
-
Enjoy the good life: TransLoop wants you to love where you work so we offer
• Competitive compensation
• Uncapped pay & competitive salaries
• Medical, dental, and vision coverage (50% paid by TransLoop)
• Personal financial advisor
• Wellness Days
About TransLoop
Imagine… working at a logistics company where all team members were supportive, had industry experience and the technology offerings did not look like an excel sheet… Imagine having free rein on all shippers in the country and not being tied down because your company saturated the entire market… Imagine carriers and shippers actually wanting to work with you… Imagine all drivers tracking in real-time, eliminating annoying check calls and issues like finding out a carrier isn’t going to pick up a load because he did not answer his phone. Welcome to TransLoop, a much better logistics companyTransLoop is a modern digital freight network revolutionizing logistics for shippers and carriers of all sizes. The team pairs cutting-edge technology with white-glove service to deliver unparalleled transparency, industry-leading reliability, constant innovation, and real-time collaboration with every shipment.
Transloop is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Transloop participates in the E-Verify program in all locations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $90,000 - $130,000
