What are the responsibilities and job description for the Service Manager position at Transwest Mobile?
Job description
Naumann / Hobbs is looking to fill our Field Service Manager position in the Las Vegas NV office.
We are one of the largest Material Handling Equipment Company in the Southwest. Naumann / Hobbs Material Handling, Inc. sells, rents, services, and supplies parts on an extensive line of material handling products. We are a staple in the Las Vegas NV and a financially solid company with almost 70 years of business experience and over 100 million in annual sales.
Field Service Manager
Summary / Objective :
To maximize profitability of every technician and transaction and ensure customer satisfaction. They will be the point of contact for direct report technicians (10-25 techs in a group) and for customers- internal / external. This person would be responsible for holding their techs accountable to their scorecard goals (driving safety, DTI, productivity). They will communicate with vendors as requested on assigned accounts.
Essential Functions :
Management of Technician
Technician Training & Development
Provide on boarding / training for new technicians & be first line of support
Company policies & procedures
How to use technology (tablets, phones / video conference, etc.)
Ensure each technician attends mandatory training classes, including any online prep work
Establish a multi-year development plan for each technician and ensure completion of milestones each year
Meet with each technician in person weekly
Review technician scorecard performance
Review status open work orders / WIP
Review status of PM completion
Compliance with Company policies & procedures
Perform as primary contact for all technician related inquiries
Coach technicians on communication with customers
Service work required to maintain a safe and productive piece of equipment
How to identify customer needs that result in new revenue opportunitie
Daily oversite of technician productivity
Manage to 100% billable time when on the job (outside of vacation, sick, training, etc.
PM’s are completed on schedule and within allowed time limits
Repairs over 5 hours are appropriate and justifiable
Review and approve requests for warranty work orders
Perform unscheduled inspections of technician work in the field monthly
Safety review
Quality review
Perform monthly audits of technician timesheet vs geo location
Customer Relations
Perform service reviews with key clients monthly
Respond to client questions and issues
Handle billing discrepancies and manage outstanding invoices
- Field Service Manager
Ensure account profitability
Review and update TMR and MM accounts for profitability – Utilize cost reports for client reviews. Quarterly client reviews- fleet stats and large accounts
o Good communication skillso Organizedo Understanding of the organizational plan and how their role and the role of their direct reports impacts the companyo Technical understandingo Financial understanding
Experience / Education :
o Minimum of high school education or equivalento Supervisor Experienceo Computer Skills with Microsoft Office Suite Experienc
Benefits :
Medical, Dental, and Vision
Short and Long Term disability
Employee Assistance ProgramVacation and Sick time
Discounts at major retailers and more
Naumann / Hobbs is an Equal Opportunity Employer. Hiring is contingent upon successful completion of our background check, drug screening and a Motor Vehicle Record check.
Job Type : Full-time
Pay : $75,000.00 - $85,000.00 per year
Benefits : 401(k)Dental insurance
Health insurance
Life insurance
Paid time offVision insurance
Shift : 8 hour shiftDay shift
Work Days : Monday to Friday
Ability to Relocate : Las Vegas, NV : Relocate before starting work (Required)
Work Location : Multiple locations
ID : 8SR6Ct
Salary : $75,000 - $85,000
