Senior ISC, Desktop Services

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$75,500.00 - $124,700.00

Target Openings
1

What Is the Opportunity?
Performs activities relating to network, server, workstation, Audio/video, voice and facility installation and problem resolution. Travel and overtime may be required. This position is based full time in our [insert location] office.
What Will You Do?

• Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within established enterprise guidelines. Able to lead complex projects and initiatives.
• Applies and documents procedures for problem determination/resolution and/or installation support.
• Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners and peers.
• Acts as a role model to others in support of the corporate culture.
• Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer systems to various internal customers.
• Coaches, mentors and participates in coordinating various project and support tasks with team members.
• Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.
• Provides guidance to customers on equipment standards and expenditures.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.
• Knowledge of MAC/iOS systems.
• Strong customer service skills.
• Strong interpersonal skills; able to work well within team environment.
• Effective oral and written communication skills.
• Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video and collaboration technologies; server functionality and configurations; network topology and operating systems.
• Able to manage/work within a team environment.
• Able to display professional maturity and positively represent IT.
• Solid leadership and project management skills.
• Able to manage multiple large projects while maintaining day-to-day support activities.
• Able to adjust priorities in a dynamic fashion to account for changes in business needs.
• Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations, servers, voice and network devices within established guidelines.
• Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within negotiated time frames.
• Able to interface effectively with customers and IT support partners in customer service/support situations.

What is a Must Have?

• High School diploma or equivalent required.
• Three years of customer facing end user Technology support experience required.
• Active Driver's License required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.