What are the responsibilities and job description for the Front Desk Staff position at Travelodge by Wyndham?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using computerized systems.
- Maintain an organized front desk area, including filing and clerical tasks as needed.
- Respond to guest inquiries via phone and email with professionalism and courtesy.
- Assist with administrative tasks such as scheduling appointments and managing correspondence.
- Ensure that all guest requests are addressed promptly and effectively.
- Collaborate with other departments to enhance the overall guest experience.
Qualifications
- Proven experience in a front desk or clerical role is preferred but not required.
- Strong computer literacy skills, including proficiency in Google Suite and office software.
- Excellent phone etiquette and communication skills are essential.
- Ability to multitask while maintaining attention to detail in a busy environment.
- A positive attitude with a commitment to providing outstanding customer service.
- Previous experience as a personal assistant or in a similar administrative capacity is a plus.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in every guest's experience!
Job Types: Full-time, Part-time, Temporary
Pay: $13.00 - $15.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- No nights
- No weekends
- Overnight shift
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Commute:
- Gaylord, MI 49735 (Required)
Ability to Relocate:
- Gaylord, MI 49735: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
