What are the responsibilities and job description for the Customer Support Coordinator position at TRC Staffing?
TRC Staffing Services is hiring a customer service-oriented and MS Excel enthusiast individual to join Valentine Enterprises Customer Service Team in Lawrenceville, GA 30043. Valentine is a light industrial manufactory specialized in the production and distribution of food supplements.
What you get:
- Hourly pay of $20.00
- Weekly shift 8:00am-5:00pm potential of overtime depending on the volume.
- ACA Compliant benefits package
- Holiday and Longevity Bonuses
- Weekly Check (Direct Deposit and Pay Card available)
- Be part of the company's appreciation awards and quarterly events.
Job Responsibilities:
- Engage in activities such as project coordination, strategic planning, reporting and relationship management.
- Serve as a liaison between VEI and clients to ensure sales objectives and customer requirements are met.
- Assess potential project hurdles and provide solutions to meet project deadlines.
- Ensure each department has all necessary tools to meet project milestones.
- Create weekly project summary reports for management including documentation and following up on important actions and decisions from meeting, and project risks assessments.
- Receive, review and process customer’s purchase orders within 48 hours ensuring price, MOQ and lead times are correct.
- Resolve any PO discrepancies with the customer prior to processing any order.
- Maintain and update price and MOQ increments in the system as well as the MOQ/price spreadsheet.
- Update all finished good item Master Pricing Quarterly in ERP system for entire customer base.
- Review and cleanup all aging and partially shipped orders monthly for entire customer base.
- Assist with additional duties as assigned including administrative and training processes.
What we want:
- BA/BS degree in business administration or relevant field preferred (experience will be considered in lieu of a college degree)
- 2 years minimum experience required in a similar environment.
- Demonstrated strong interpersonal communication skills by phone, email, and face to face interactions.
- Proficient with MS Office 365 communication systems
- Intermediate MS Excel Skills (creating of VLOOKUP formulas, spreadsheet formatting, data interpretation formulas)
- Ability to prioritize multiple tasks utilizing time management tools.
- Detail oriented with a sense of urgency and a team player working under specific department objectives.
If you are interested, please apply today with your updated resume for immediate consideration! Email karla.amor@trcstaffing.com to expedite the interview process!
Target skill set: Customer Service / Client Support / Data Analytics / Manufacturing / Logistics /
TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Salary : $20
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