Manager

Tasks Involved:

• This Management position will include help the Events and gift shop
• Providing and taking responsibility for a consistent and pleasant customer experience
• Maintaining a working knowledge of the tasting room menu, products and procedures
• Handling general oversight and direction of team members
• Assisting with hiring, human resources and staff recruitment
• Assisting with staff scheduling
• Assuming responsibility for the tasting room’s overall operations and their efficiency/

efficacy

• Preforming Wedding Consults and Tour
• Schedule and managing public and private events.
• Assuming responsibility for the overall cleanliness of the tasting room
• Assigning/delegating tasks as appropriate to team members
• Training/coaching team members on procedures
• Developing team members’ wine knowledge
• Managing inventory
• Pricing and stocking retail, or delegating accordingly
• Helping develop new procedures/policies
• Rolling out new initiatives and procedures to staff
• Assisting with event development
• Meeting pre-determined sales goals, including revenue targets and wine club signups
• Ensuring team members complete all procedures properly, including (but not limited

to):

• menu presentation
• serving
• Wine Club presentation
• suggestive selling
• asking customers for identification
• speaking knowledgeable Treehouse Vineyards
• Making staffing decisions based on tasting room traffic patterns
• Balancing the cash register at the end of the night and performing other opening/

closing duties

• Ensuring that the tasting room is properly secured at the end of the night
• Filling in when necessary, in emergency situations
• Meeting regularly with ownership to review performance
• And any other duties as deemed necessary by ownership

Job Description: Tasting Room

Manager

Skills Required:

• Management Skills: Ability to direct other team members in a direct but pleasant

manner.

• No prior experience is technically required prior to hiring.

However:

• Prior Serving Experience: Prior serving experience is strongly encouraged, but not

required.

• Prior Management Experience: Prior management experience is strongly

encouraged, but not required.

• Prior Wine Knowledge: Prior wine knowledge is encouraged, but not

required, though an interest in learning about wine is a must.

Certifications Required:

• No certifications are required prior to hiring. However:
• In-House Exam: Shortly after hiring, team members are required to take an in-house

exam, covering topics like menu presentation, winery information,

processes and procedures, etc. Team members will have three weeks to prepare for

the exam. If a team member does not pass the exam, he/she will have opportunities

to take it again at a supervisor’s discretion. Continued employment is contingent upon

passage of the exam.

• ServSafe: ServSafe certification is a plus, but not required. Managers may be

required to achieve certification upon hiring.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Events management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $45,000