What are the responsibilities and job description for the Program Administrator position at Tremco CPG Inc.?
General Description:
The Program Administrator is responsible for supporting the Enterprise Account Team Lead and other Program Managers in a behind-the-scenes type of role. The Program Administrator should be a very detail oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing on the day-to-day requirements as outlined by the Enterprise Account Team Lead and/or the Program Manager.
Essential Duties and Responsibilities:
- Writing proposals for customer accounts.
- Understanding customer specific requirements (applicable discounts, labor/material break out, taxes, etc.)
- File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity.
- Understanding different labor rates for each WTI region(s).
- Understanding different WTI service types and how they are priced.
- Managing multiple leak response programs.
- Tracking leak calls and WTI service response times.
- Managing subcontractor invoices and completion paperwork.
- Working with regional administrators to re-dispatch leak calls, get progress updates, etc.
- Working with WTI technicians to request NTE increases on individual leak responses if applicable.
- Tracking and invoicing leak service calls.
- Delivering invoices to customer specific locations (work order systems, customized email addresses, etc.)
- Tracking inspection programs.
- Working in internal systems to track roof inspection data.
- Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion.
- Maintain a weekly schedule to WTI field technicians and Program Manager (to share with customer).
- Inputting budgets, editing, and categorizing recommendations from WTI field technicians.
- Submitting reports and files for internal quality control.
- Editing reports as needed based on feedback from quality control personnel.
- Delivering reports to Program Manager/customer.
- Customer portals
- Updating customer work order status with ETA
- Updating customer invoice system with Invoice
- Special Project Assignments
- Be accountable for managing your day based on tasks set forth by Program Manager.
Competencies:
Technical
- Knowledge of all Services that WTI offers (able to read through a price book and understand the information)
Communication
- Superior written, oral, and digital communication skills.
Computer Literacy
- Outlook Email
- Microsoft Teams
- Microsoft Excel (must have)
- SmartSheet
- SAP
