What are the responsibilities and job description for the Front Desk Clerk at Gateway Campgrounds position at TRG Living?
As a first point of contact for our guests, the Front Desk Clerk provides superior service to all guests when checking visitors in and out of the resort, answers questions as well as helps to resolve any issues.
Reports to: Community Manager
Primary Duties & Responsibilities
- Must have working knowledge of the facilities, layout, programs, product line and Reservations system
- Process guest check-ins & check-outs
- Assist guests with resort services
- Check to assure visitors have departed the resort
- In advance of guests’ arrival, create check-in packets for guests
- Run reports from the reservation system on a daily basis
- Keep Front Office Manager apprised of any issues or incidents that occur and may need to be acted upon
- Mail confirmations & other mailings as needed
- Know and provide accurate information on community policies
- Must have a "Guest First" attitude
- Communicate with other departments to support customer satisfaction
- All other duties as assigned
Required Skills/Abilities:
- Must possess superior customer service skills
- Ability to effectively communicate with all levels of staff and guests
- Must have knowledge of Microsoft Office
- Working knowledge of computerized reservation systems
- Weekend work required
Education and Experience
- Minimum high school diploma or GED
- Excellent organizational skills with a high level of accuracy
- RV Camping knowledge a plus
- Reservation experience a plus
Physical Requirements:
- Must be able to lift 25 lbs.
- Must be able to work effectively in a fast-paced, multi-functional, demanding environment
Job Type: Full Time
Pay: $14.00 per hour
Benefits:
- 401(k) matching
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day and Evening shifts
- Weekends
Job Type: Full-time
Pay: From $14.00 per hour
Schedule:
- 8 hour shift
- Weekends only
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative Assistants & Receptionists: 1 year (Preferred)
- Customer service: 1 year (Preferred
Work Location: In person
Salary : $14
