Director of Operations - TRIHEALTH PHYSICIAN PARTNERS

Job Description

Job Overview :

Responsible for organizing, planning and directing the department of Women's. Incumbent will directly oversee the daily operations of the department. Responsible for working with physicians after the employment agreements are signed, completing the employee crosswalks, and walking through each phase of the onboarding tool, assuring that each step in the process is completed. Once the practice is on board, assuring that the practice managers are performing their roles with the practice personnel. Drafts policies and procedures for practice, assuring that the policies are consistent and reflective of TriHealth Corporate Policies. Responsible for assisting physicians in the development of clinical quality indicators alignment with PHO strategy, performance goals, and incentives. Work with the Administrator on the details necessary to assure efficient billing processes.

Job Requirements :

Bachelor's Degree in Business; Health Care, Nursing

Physician practice management and leadership experience

7-10 years experience Management Healthcare Nursing

1-2 years experience Professional Statistical reporting and Data analysis

Job Responsibilities :

EFFICIENT OPERATIONS : Successfully directs the practice managers reporting to them, to ensure that patients, staff and physicians are able to successfully and efficiently perform their job responsibilities, while promoting to the physicians and staff.

ONBOARDING : Perform and assist with the onboarding process of new practices into the division, and other specialty practices, as may be directed by the Senior Administrative or Physician leader.

QUALITY AND SERVICE : Assist physicians in the development of practice based processes to achieve quality and patient satisfaction indicators. Mentor and assist with the development of action plans to improve those metrics not meeting the target.

CODING. BILLING, CHART DOCUMENTATION : In collaboration with the Administrator, develop front end billing accountability, and ensure the billing and coding functions that are maintained in the practice promote the highest chance of securing payment.

FINANCIAL PERFORMANCE : In collaboration with the Administrator, ensure that the monthly, quarterly, and biannual physician production reports are completed and presented to the physicians in a timely fashion. Request TPP CFO joint department meetings.

In collaboration with the Administrator, TPI Business Development, ensure that the monthly, quarterly, and biannual physician production reports are completed and presented to the TPI COO and the physicians in a timely fashion.

Other job-related information :

Direct Report FTEs = 3-9

Indirect Report FTEs = 100-149

Working Conditions : Climbing - Rarely

Concentrating - Consistently

Continous Learning - Consistently

Hearing : Conversation - Consistently

Hearing : Other Sounds - Frequently

Interpersonal Communication - Consistently

Kneeling - Rarely

Lifting

Lifting 50 Lbs - Rarely

Lifting 11-50 Lbs - Occasionally

Pulling - Rarely

Pushing - Rarely

Reaching - Rarely

Reading - Consistently

Sitting - Frequently

Standing - Frequently

Stooping - Rarely

Talking - Consistently

Thinking / Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Frequently

Visual Acuity : Far - Frequently

Visual Acuity : Near - Consistently

Walking - Frequently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results :

Achievement of Annual Pillar Goals :

1) Safety / Quality, 2) Service, 3) Growth, 4) Culture / People, 5) Finance

Leadership Competencies :

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics :

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51 (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members' use of TriHealth Way behaviors (AIDET Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.