What are the responsibilities and job description for the Site Supervisor (Novi, MI) position at Trilogy Corporate Services?
Site Supervisor
Novi, MI
Field Operations
www.trilogycorporate.com
Love Your Career: Why You Should Join Trilogy's Team
Shift:
Full-Time
- M-F 5:30 AM-3:00 PM
Who is Trilogy?
Trilogy Corporate Services is a high-growth, innovative, and technologically advanced provider of office cleaning services to large-scale corporate clients. We’re expanding and adding personnel. Trilogy is a corporate cleaning service like you’ve never seen before.
The Role of the Cleaning Supervisor:
The role of a Cleaning Supervisor is to deliver smooth-running field operations and total quality assurance for our clients. You will be directly responsible for a team of Cleaning Technicians.
The role comprises three main areas of responsibility and activity:
- Field Personnel Management: In addition to providing routine cleaning, you will manage a team of Cleaning Technicians. Responsibilities include: time, attendance and scheduling; maintaining field adherence to company standards and policies; and fostering engagement and high morale. As a Cleaning Supervisor, you will be responsible for training new Cleaning Technicians.
- Quality Assurance: You are responsible for delivering high-quality, consistent results that are aligned with Trilogy’s standards.
- Client Point of Contact: You will act as the day-to-day point of contact between our client and Trilogy. Your goal is to ensure that the client always has a positive experience with Trilogy and our services.
As a Cleaning Supervisor, you typically will:
- Spend time each day cleaning
- Split your time between cleaning responsibilities, general facility needs, supervising, and administrative tasks
- Achieve Trilogy’s safety, quality, and production goals by providing effective supervision, training, and coaching to your team
- Ensure compliance to Trilogy’s standard operating procedures and systems
- Monitor your direct reports to ensure Trilogy’s safety standards are being met
- Work with your staff and colleagues to resolve problems fast and appropriately
- Coordinate minor building repairs & ongoing maintenance with trusted service partners
- Manage various consumable supply items such as beverages, coffee supplies, etc.
- Communicate daily with our client’s point of contact regarding various standing agenda items as well as any topics that arise
- Successfully complete Trilogy’s Cleaning Technician training program
Required supervisory skills:
- Very strong customer service skills
- Calmly and effectively address conflict
- Personal organizational skills: a strong ability to keep things neat, tidy, and clean
- Punctual and dependable
- Objectively review your direct reports' strengths and weaknesses
- Manage your responsibilities and oversee the responsibilities of others
- Excellent interpersonal and communication skills including written and verbal skills
- Meet deadlines and be accountable for quality and productivity
- Manage multiple tasks with competing priorities
- Available to come in before your scheduled shift, stay after your scheduled shift, and occasionally work a weekend and/or overtime
- Familiar and comfortable using Gmail/Outlook or similar email programs, as well as Google Docs/Microsoft Word and other similar computer programs
Cleaning Supervisor wage & benefits:
- Salary range of $20.00-$26.00 per hour
- Sign on Bonus
- Full-time
- Performance-based annual bonus opportunity
- Platinum & Gold Blue Cross/Blue Shield health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium
- Paid time off, with additional days earned each year you work at Trilogy
- 9 paid holidays
Minimum requirements:
- Basic math skills
- Ability to be flexible with your work schedule
- Must be comfortable working in an active, professional office environment
- Carrying and using a backpack vacuum cleaner
- Pushing a cleaning cart, utility cart, and or dolly cart
- Perform repetitive duties, including climbing stairs and standing for long periods of time
- Frequently and repetitively lift, push and carry up to 50 lbs
- Frequently and repetitively bend, lift and reach
- Stoop, lay, bend, reach, squat, kneel, crouch, and twist
- Wearing Personal Protective Equipment, including but not limited to: safety glasses, safety shoes, and adhering to prescribed safety rules and guidelines
You may be a good fit if you:
- Have two years or more of supervisory or similar leadership experience
- Demonstrate excellent written and verbal communication skills
- Are naturally curious and willing to learn new ways of doing things
- Can see yourself interacting with clients, upholding professionalism at all times
- Know how to make calm, rational decisions in a fast-paced environment
- Desire a role that blends hands-on cleaning with supervisory tasks
Interested in advancement?
This role is more than just a job. We strongly believe in providing you with a path to thrive and advance within our company as we grow. An advancement path for a supervisor may be:
Cleaning Supervisor >> Site Manager >> Operations Manager
For more information:
About Trilogy --
trilogycorporate.com
Facebook --
https://www.facebook.com/trilogycorporate/
Salary : $20 - $26
