What are the responsibilities and job description for the Inside Sales Coordinator position at TriMark?
Why you’ll love it here!
Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
401k Community Service Day
Spotlight Awards
National Sales Excellence Awards
CFSP Prep Certification Program
POSITION SUMMARY:
The Inside Sales Coordinator reports to the Operations Manager
Located in Knoxville, TN
Full-Time
In-Office
The Inside Sales Coordinator plays a pivotal role in supporting the inside sales team by managing various sales-related tasks and activities. This position requires someone with experience in sales coordination or a related field, who possesses strong organizational skills, attention to detail, and a customer-focused mindset. The Inside Sales Coordinator will collaborate closely with the sales team to streamline processes, enhance customer relationships, and drive sales growth.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Customer Engagement:
Respond promptly to customer inquiries via phone, email, or chat, providing product information, pricing, and assistance with order placement.
Build and maintain strong customer relationships by delivering exceptional service and addressing customer needs and concerns effectively.
Sales Support:
Assist the sales team with order processing, including entering orders into the system, coordinating shipments, and managing delivery schedules.
Prepare sales quotes, proposals, and contracts, ensuring accuracy and completeness before submission to customers.
Lead Management:
Manage inbound leads and inquiries, qualifying leads based on predefined criteria and distributing them to the appropriate sales representatives.
Follow up with leads to assess their level of interest, provide additional information, and schedule sales appointments or demonstrations as needed.
Data Management:
Maintain accurate and up-to-date records of sales activities, customer interactions, and order status in the CRM system.
Generate reports and analyze sales data to track performance metrics, identify trends, and evaluate sales effectiveness.
Collaboration and Communication:
Communicate regularly with sales representatives to provide updates on customer inquiries, orders, and opportunities.
Problem-Solving and Resolution:
Address customer issues and concerns promptly, collaborating with internal teams to resolve issues and ensure customer satisfaction.
COMPETENCIES:
Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
Customer-focused mindset with a commitment to delivering exceptional service and support.
Proficiency in CRM software and Microsoft Office suite (Word, Excel, Outlook).
Ability to analyze sales data and generate reports to track performance and identify opportunities for improvement.
Team player with a positive attitude and willingness to collaborate with others to achieve common goals.
Adaptability and flexibility to work in a fast-paced and dynamic environment.
QUALIFICATIONS & EXPERIENCE:
Bachelor's degree in Business Administration, Marketing, or related field (preferred), or equivalent military or practical experience.
1 – 2 years of experience in sales coordination, customer service, or a related field.
Previous experience with CRM software and order management systems is preferred.
Demonstrated ability to thrive in a collaborative team environment and contribute to a positive work culture.
Ability to successfully pass a background check post offer acceptance.
