What are the responsibilities and job description for the Sales and Support Associate position at Trinity Packaging Supply?
About Trinity Packaging Supply
We are a cutting-edge company that is transforming the packaging industry through innovation and technology. Our team is driven to win and is committed to delivering exceptional results.
We are seeking a talented individual to fill the role of Customer Service Representative. As a member of our team, you will be responsible for managing day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed.
The ideal candidate will have a strong background in customer service and possess excellent verbal and written communication skills, organizational skills, time management, and attention to detail.
A major part of this role involves working closely with the order fulfillment specialist to obtain tracking information and updated ETAs. You will also be responsible for providing daily support for customers, serving as a resource for new products, services, and communication, and resolving order problems in a timely manner.
We offer a comprehensive compensation package, including a competitive base salary and a range of benefits, such as medical, dental, and vision insurance, vacation, sick & holidays, 401k with employer 3% contribution, group term life insurance, voluntary life insurance and voluntary Short-Term Disability plan, office game areas, free snacks and drinks, and gym membership.
Key Responsibilities
- Process purchase orders according to customer requirements and inventory requirements in the ERP system
- Obtain order confirmations from suppliers and communicate with customers
- Work closely with the order fulfillment specialist to obtain tracking information and updated ETAs
- Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed
- Provide daily support for customers, serve as a resource for new products, services, and communication, and resolve order problems in a timely manner
