What are the responsibilities and job description for the Business Support Admin position at Triumph?
Join Triumph!
At Triumph, a member of the Triumph Financial portfolio of brands, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Position Summary
The Business Support Administrator’s primary responsibilities are to provide support to all duties related to the Business Support Department and Mail Room. This position requires cross-training in all areas of the department to provide coverage of duties as assigned by the manager.
Essential Duties & Responsibilities
Provide support and back-up for any of the following Business Support tasks:
- Assist Invoice Auditors with any incoming data entry and image uploads, as well as web uploads to third party websites.
- Assist Business Support Coordinators with shared mailboxes of incoming requests from payers and resolution of disputes for client emails.
- Assisting Business Support Coordinators with updating information for payers, maintenance of our notice of assignments, resolving returned invoices via mail, assisting other departments as needed with locating missing billing/paperwork information.
Mail Room Support:
- Accurately match backup paperwork with Triumph generated invoices.
- Use generated reports to classify mailed and filed invoices. Sort and consolidate payer paperwork in to stacks of single invoices and multiple invoices.
- Prepare paperwork for scanning following company guidelines.
- Fold and stuff invoices into envelopes, label envelopes, and mail out the invoices.
- Monitor and use mail room equipment to facilitate the billing process.
- Receive and sign for all incoming mail.
- Sort, log, and distribute mail for the office.
- Ensure that all mail is delivered to the proper recipient.
Education & Experience
- High School diploma or equivalent.
- Knowledge of the transportation industry is preferred but not required.
- 1 year of data-entry or clerical experience is strongly preferred.
Skills & Abilities Required
- Proficient in Microsoft Office suites.
- Ability to multi-task and stay focused at high levels of productivity.
- Ability to provide excellent internal and external customer service.
- Excellent phone etiquette and communication skills.
- Ability to understand and follow written and verbal instructions.
- Must be able to work at a fast pace with a high degree of accuracy.
Work Environment
The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
- Specific vision abilities are required by this job due to computer work.
- Light to moderate lifting is required.
- Regular, predictable attendance is required.
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