Operations Supervisor

Job Description

Join TBK Bank!

At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary:

As the Operations Supervisor, you will have the opportunity to support the branch in an assistant branch manager role, by working with the Branch Manager to ensure efficient daily operation of the bank branch and staff. You will use your knowledge and skills to serve as a subject matter expert on branch operations, provide training and guidance to staff in these areas, and promote an environment of operational excellence. Major responsibilities will include:

• Overseeing the daily operational performance and security tasks of the branch, such as timely vault audits, teller drawer counts, open and close procedures, etc.
• Meeting all applicable bank guidelines to ensure exemplary audits, including ensuring new account documentation is complete and accurate, and examining monetary logs and instruments, and check holds for accuracy.
• Performing the teller and personal banker duties of front-line staff as needed to handle periods of high volume.
• Acting as assistant branch manager to provide support and back up the Branch Operations Manager in their absence.
  
  

Qualifications:

• 6 months bank teller experience required
• 6 months personal banker experience required
• Customer service, sales, and cross selling experience required
• Some supervisory experience preferred
  
  

Position Description:

Essential duties and responsibilities include the following. Other duties may be assigned.

• Builds relationships with current customers to maintain goodwill and gain additional business.
• Works with Branch Operations Manager to assign duties and work schedules to staff to ensure efficient functioning of the branch.
• Serves as a primary point of contact for branches with a Senior Branch Manager.
• Promotes a culture in which personnel are encouraged to develop their skills and abilities.
• Works with Branch Operations Manager to conduct and oversee training of all new staff including documentation of progress through their first 30, 60, and 90 days and ensuring that they meet all applicable requirements.
• Works with Branch Operations Manager to administer organization policies in a fair and equitable manner with regard to discipline, dress code, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.
• Serves as subject matter expert on branch operations and identifies areas for development, provides training and guidance to staff in these areas, and promotes an environment of operational excellence.
• Oversees performance of operations and security tasks such as timely vault audits, teller drawer counts, open and close procedures, card plastic controls, reconciliations, etc.
• Ensures new account documentation is complete and accurate.
• Examines monetary logs and instruments, and check holds for accuracy.
• Ensures supply of money for branch’s needs based on business demand.
• Ensures daily balancing of vault and all branch cash.
• Oversees reporting of teller transactions to appropriate departments.
• Is an advocate for the Bank’s products and services and ensures staff understand the features and benefits, and how to properly setup and support the Bank’s offerings.
• Responds to and resolves customer issues.
• Performs the duties of front-line staff as needed to handle periods of high volume.
• Strong understanding of bank’s procedures.
• Adheres to all bank and regulatory requirements and participates in required training.
• Actively participates in local community and bank sponsored events.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Maintains a positive and caring atmosphere for customers and employees consistent with TBK Bank’s mission and philosophy.
• Maintains the security and confidentiality of pertinent information and records.
  
  

Compensation Range

Hourly: $17.50 - $23.50

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!

Company Description

OUR BUSINESS

Triumph provides the transportation industry access to more of the products and services that empower growth-minded entrepreneurs to expand their businesses.

Our total transportation finance solutions - factoring, fuel cards, insurance, equipment finance and cash flow management - collectively create greater value for our clients. As a whole, we maximize cash flow management and efficiencies, unlocking short- and long-term opportunities previously unavailable.

Our extensive knowledge of the ins- and outs of the transportation industry ensures our clients are prepared for the future.

We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law.

OUR PURPOSE

Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph.

OUR CORE VALUES

Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to:

Transparency

Respect

Investing for the future

Unique is good

Mission is more than the money

People make the difference

Humility

Focus On Serving Others

At TBK Bank, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is focused in four areas:

Training future leaders

Establishing viable communities

Giving people a second chance

Serving the less fortunate

We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.

OUR BUSINESS Triumph provides the transportation industry access to more of the products and services that empower growth-minded entrepreneurs to expand their businesses. Our total transportation finance solutions - factoring, fuel cards, insurance, equipment finance and cash flow management - collectively create greater value for our clients. As a whole, we maximize cash flow management and efficiencies, unlocking short- and long-term opportunities previously unavailable. Our extensive knowledge of the ins- and outs of the transportation industry ensures our clients are prepared for the future. We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law. OUR PURPOSE Every day, we focus on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this - we're Helping People Triumph. OUR CORE VALUES Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to: Transparency Respect Investing for the future Unique is good Mission is more than the money People make the difference Humility FOCUS ON SERVING OTHERS At TBK Bank, we focus on doing the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is focused in four areas: Training future leaders Establishing viable communities Giving people a second chance Serving the less fortunate We support these initiatives at home and around the world. We partner with entrepreneurs who share our philanthropic priorities, have a history of effective assistance programs and are experts in their fields of service. This allows us to serve in places where we can create the biggest impact.