What are the responsibilities and job description for the Inbound Customer Service Representative position at Trova?
Job Description:
We are seeking a reliable and detail-oriented Logistics Call Coordinator to join our team. In this role, you will be responsible for answering incoming calls, identifying the nature of each call, and routing it to the appropriate team member. You will also take clear, accurate notes to ensure smooth hand-offs and efficient follow-up.
We are seeking a reliable and detail-oriented Logistics Call Coordinator to join our team. In this role, you will be responsible for answering incoming calls, identifying the nature of each call, and routing it to the appropriate team member. You will also take clear, accurate notes to ensure smooth hand-offs and efficient follow-up.
Responsibilities:
- Answer and direct incoming calls in a professional manner
- Identify caller needs and route calls to the correct department or individual
- Take detailed notes on each call for internal use and record keeping
- Provide general support to callers when applicable
- Maintain a calm and courteous demeanor in a fast-paced environment
Requirements:
- Strong communication and listening skills
- Ability to multitask and stay organized
- Comfortable using phone systems and basic computer applications
- Prior experience in logistics or call center support is a plus
