What are the responsibilities and job description for the Shipping & Receiving Clerk position at Trova?
- Enter a high volume of incoming orders into the SAP system accurately and promptly
- Follow orders through the system from the time of order entry through invoicing
- Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction
- Provide accurate and timely communication, including written correspondence, telephone, and electronic exchange to all
customers (internal and external) - Negotiate with Planning and Distribution for product availability and, if necessary, expedite shipments and coordinate back orders
- Takes responsibility for errors and initiates actions to prevent reoccurrence
- Establish and maintain productive working relationships with customers, co-packers, and all internal departments
- Investigate customer complaints regarding services, billings, and issues, resulting in the appropriate resolution and corrective
action for both the external customer and Barry Callebaut - Utilize all available data sources to implement the most efficient and cost-effective logistical process for delivery of product to
external customers
Salary : $17 - $20
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