What are the responsibilities and job description for the IT Help Desk Associates (Information Technology Help Desk Associates) position at Trox Tech?
Daily Performance Expectations:
- Troubleshoot technical computing problems and provide end-user support and problem ticket resolution for internal users.
- Handle end-user requests for hardware and software for supported clients in the environment.
- Update assigned problem tickets and service requests.
- Escalate problems and requests as appropriate.
- Track and maintain site documentation, configurations, and maintenance.
- Complete special assignments and project work as needed.
- Contribute to desktop/laptop software evaluations and upgrades.
- Interface with third-party vendors to resolve certain hardware/software problems.
- Lead, teach, and assist other technicians in resolving day-to-day issues, helping to broaden team skills/knowledge to better serve our customers.
Job Level Specifications:
- Advanced knowledge of technical principles, concepts, and standards acquired via academic instruction and/or relevant work experience of substantially the same level.
- Develop solutions to defined tasks, typical computing problems, and projects appropriate in scope and complexity; may be solved by applying specialized technical knowledge, concepts, or theories.
- Work is usually performed independently and requires the exercise of judgment and discretion.
- Receives initial direction; work may be reviewed for accuracy and quality.
- Interacts mostly with immediate management, project leaders, and other professionals within the department or function.
Qualifications:
Work Experience:
- 3 to 5 years of relevant IT work experience.
Education and Certification(s):
- Bachelor's degree or equivalent experience.
Why Trox Tech: At Trox Tech, we're leaders in innovation with a creative and fun office environment. First and foremost, we are a customer service-based business. As such, we require our employees to have the desire to passionately help our customers, going the extra effort to complete the job 100%. We have a collaborative, close-knit team, and we celebrate one another's success. We take pride in our work and help each other in any way possible.
Work Remotely:
- Not during the first 90 days. After 90 days, partial work-from-home flexibility is available.
Summary: As an IT Help Desk Associate, you will be a vital part of the Information Technology team, providing technical support and software troubleshooting to ensure smooth computer operations. Your core skills in technical support, software troubleshooting, and computer management will be essential in resolving IT issues efficiently. With relevant skills in Microsoft Office, computer networking, and IT support, you will assist in desktop support, VPN, and firewall configurations. Your expertise in TCP, SCCM, GPO, and Mac OS will be valuable in maintaining a secure and efficient IT environment. A Bachelor's degree in IT is required for this role.
Job Type: Full-time
Pay: From $1,200.00 per week
Benefits:
- Paid time off
- Professional development assistance
Education:
- Associate (Preferred)
Experience:
- IT support: 2 years (Required)
Work Location: Hybrid remote in Fort Mill, SC 29707
Salary : $1,200