What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Tru by Hilton Baton Rouge I-10 East?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and smooth check-in and check-out processes. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations and maintain accurate records using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Handle phone calls with professionalism, utilizing effective phone etiquette to address guest needs.
- Process payments and maintain accurate cash handling procedures.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Address any guest complaints or issues promptly and effectively, striving for resolution.
- Maintain the front desk area in a neat and organized manner.
Qualifications
- Previous experience in guest services or hospitality is preferred.
- Familiarity with phone systems and hotel management software is a plus.
- Bilingual candidates are highly desirable to better serve our diverse clientele.
- Strong communication skills with an emphasis on customer service excellence.
- Ability to work flexible hours, including nights and weekends as needed.
- Attention to detail and strong organizational skills are essential for success in this role.
- A background in hospitality is beneficial but not mandatory.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.50 - $14.00 per hour
Schedule:
- 10 hour shift
- 4 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Ability to Relocate:
- Baton Rouge, LA 70809: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
