What are the responsibilities and job description for the Front Desk Night Auditor position at Tru by Hilton?
Night Auditor
The responsibilities of the night auditor are as follows:
- Creating a warm, welcoming environment for guests.
- Representing Tru by Hilton's unique brand and culture to guests throughout all stages of the stay.
- Booking reservations; registering guests at arrival; assigning rooms with special attention to guest requests; and performing cashier tasks regarding payment.
- Aiding with the hotel sales by presenting options to guests with the appropriate property-level knowledge of room types, room locations, and hotel amenities to guide the guest in making the best choice.
- Acting as a concierge to the guest, providing local information about local businesses and tourist destinations. The front desk agent will book restaurant recommendations when requested to do so.
- Communicating guest comments, concerns, and needs to the General Manager/Front Desk manager
- Reconciling financial records using the property management system, and preparing reports using Microsoft Excel.
- Assisting breakfast attendants in preparing breakfast.
- Aiding the guests in whatever reasonable capacity is needed. This may include administering first aid or CPR.
- All front desk agents need to have basic computer skills at the time of hire, and all front desk agents must be willing to learn more computer skills. Front desk agents need to be able to guests in connecting to the Internet on their personal devices.
A high school diploma is required for this position. Hotels are a 24/7 business, so the strongest candidates will be open to working multiple shifts, weekends, and holidays.
Job Types: Full-time, Part-time
Pay: From $11.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $12
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