IT Field Service Tech (Temporary)

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Field Service Technician I is responsible for providing on-site repairs, installation, and removal of IT equipment as requested via the IT Ticketing system. To be successful, the candidate for this position will possess a valid CA Driver’s license as well as the following skills: troubleshooting, time management, communication, excellent customer service.

This is a 4-month temporary position

Duties & Responsibilities:

• Install, upgrade, configure and troubleshoot computing and communication devices and peripherals.
• Perform on-site analysis, diagnosis, and resolution of PC problems and recommend and implement corrective hardware solutions.
• Provide on-site assistance to end-users with IT Equipment and peripherals.
• Educate end-users with necessary steps to recognize, isolate, and resolve common issues as appropriate.
• Engage in research and troubleshooting to determine the appropriate option to resolve technical issues.
• Escalate end-user issues as appropriate.
• Collect and properly dispose of all packaging materials from equipment deployed.
• Apply security best practices.
• Stay current on personal computer and peripheral equipment changes and trends.

Qualifications:

• High School Diploma or equivalent.
• Valid CA Driver’s License- will be required to drive their own vehicle.
• At least one (1) year of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
• One (1) year of customer support experience.
• Proficiency deploying and troubleshooting technical hardware.
• Proficiency in the operation and use of personal computers; utilizing Windows 11, Microsoft 365 applications, and Internet browsers

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law. Our goal is to promote and ensure authentic inclusion, belonging and support for all team members recruited or employed here. In the spirit of pay transparency, we are excited to share the base salary range for this position.

If you are hired at TrueCare, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer generous benefits and retirement plans.

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