What are the responsibilities and job description for the Night Manager position at Trump Hotel Las Vegas?
Job Description
Job Description
POSITION PURPOSE :
Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety. Makes decisions affecting the overall guest satisfaction as well as the safety of the hotel, its associates and guests. Directly manages all night shift associates.
ESSENTIAL FUNCTIONS
- Serves as Night Manager On-Duty to address and resolve guest and associate questions or issues. Ensures total guest satisfaction and safety.
- Tours hotel interior and exterior to ensure quality appearance, cleanliness and lighting.
- Reports all deficiencies and safety hazards to the engineer on duty. Follow up to ensure deficiencies have been corrected.
- Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.
- Supervises and trains night Front Desk Agents to ensure guests are satisfied with their stay and reports are accurately completed.
- Overall supervision of all night shift associates.
- Addresses concerns and reviews the status of the daily operation with Department Heads and General Manager to ensure quality and continuity in operations.
- Manages any emergencies that arise during the night hours.
- Ensure associates greet and welcome all guests approaching the Front Desk in accordance with Hotel SOP's.
- Motivate, coach, counsel and discipline all associates personnel according to Hotel SOP's.
- Assist in training front office staff on service standards, guest relations, and hotel policies to maintain a knowledgeable and service-oriented team
- Establish Night Audit procedures in conjunction with GM, FOM, F&B Director and Director of Finance.
- Other duties and project management as assigned
QUALIFICATION STANDARDS
EDUCATION
High school graduate or equivalent required. College degree preferred.
EXPERIENCE
At least 4 years of front desk and / or guest services management experience preferred. Supervisory experience required.
Trump Hotel Las Vegas participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.”
