What are the responsibilities and job description for the Customer Service Specialist position at TTS Business Group?
The Customer Service Specialist ensures each customer we meet has the highest quality interaction possible. The Customer Service Specialist interacts with customers daily to ascertain their needs, highlight the benefits of the products, and make recommendations that address and fulfill their wants and needs. We are seeking an individual who enjoys working with people and is interested in taking on a leadership role. We see ourselves as a force for positive growth. Whether we are creating modern campaigns that access untapped consumer bases, increasing the influence of our organization, or improving the knowledge of our branding experts, we look to find collaborative and innovative solutions that benefit everyone with whom we do business. Job Responsibilities of the Customer Service Specialist : Provide first-rate customer service and build relationships with the customer base Establish genuine relationships with customers to create open lines of communication in person fostering trust and creating long-term accounts Describe the product and services being offered, explaining the benefits for both, and explain the terms of service agreements to customers Recommend services based on customer needs Maintain knowledge of current promotions and policies regarding payment and enrollment Maintain records related to complaints, escalations, and orders Requirements of the Customer Service Specialist : Customer Service : Knowledge of principles and processes for providing customer service Good interpersonal, verbal, and written communication skills Ability to multiple-task and work in a teamwork environment Ability to maintain confidentiality with customer and company information Active learning skills WE PROVIDE TRAINING AND A PERSONAL TRACKING SYSTEM TO MEASURE YOUR SUCCESS! This position will involve in-person collaboration with various departments within our organization and we are looking for candidates who can reliably commute to and from our office in Bakersfield, CA. If chosen for the position, the ideal candidate would be available to start within 2 weeks of receiving an offer. #LI-Onsite Powered by JazzHR
