What are the responsibilities and job description for the MxU Construction and Activation Manager position at Tucows Inc.?
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.
We are rapidly growing our footprint, and with a national focus on better infrastructure, we don't expect to slow down anytime soon!
As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It's also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!
The work we do genuinely changes lives. If this sounds exciting, we'd love to hear from you!
About the opportunity:
- Lead end-to-end post sales delivery of projects that bring Ting's network to our customers: building entrances, structure wiring and fiber to the suite; working with local construction teams and or contracted service providers.
- Work closely with multi-functional leaders to scale up network deployment velocity and consistency during principle construction of a market
- Lead QA/QC efforts for all MxU projects
- Support process and systems enablement quick wins
Reporting to:
- Manager, Construction and Operations
Your responsibilities will include:
- Manage project specific delivery plan to connect and activate building by driving outputs and outcomes from internal partners and vendors
- Lead and participate in project calls to provide clarity, give status updates, and assist with risk mitigation where necessary
- Build and use a vendor onboarding playbook to mobilize in market MxU construction and installation vendors with local Ting operational team and capabilities
- Measure, manage and improve vendor actual performance against negotiated SLAs during lifecycle of project, especially during ramp up
- Optimization vendor performance with a partnership mindset leveraging proven tactics
- Refine and optimize scopes of work with MxU service vendors
- Be an operations scaling strategist and change agent with managers and directors
- Support process and systems enablement workshops as required
- Champion clear division of responsibilities with all internal and external partners
Qualifications:
- 4 years managing construction of communications networks in residential, commercial and mixed use building
- Strong at managing vendor performance to MSA and SOW contracts with liquidated damages clauses
- Advanced schedule and budget management with both internal and external partners
- Versatile and strong communication skills and common based on audience, be it senior leadership and executives, local operations managers or external parties
- Civil construction management practices with municipal agencies and building management partners
- Experience leading to outcomes with vendors on high visibility projects, including comfort with raising issues and bring them up to senior management if necessary
- Ability to establish and maintain effective reporting and metrics
- Foundational project financials management experience, especially related to work and change orders
- Proven ability to build documentation and processes, and critical metrics
- Experience and proficiency with data analysis, statistical information and with operational metrics reporting
- Highly conscientious and diligent work ethic; strong attention to detail
- Outstanding interpersonal skills and presentation abilities required
Other:
- Be a positive change agent for the operation
- US travel up to 10%
- Clean driving record
- Focused on maintaining a safe work environment
Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.
We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Learn more about Tucows, our culture and employee benefits on our site here.
