What are the responsibilities and job description for the Customer Service Representative I-II position at Tucson Electric Power?
About Us
UNS Energy Corporation , headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc. , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.
We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.
Your Employer of Choice
Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. Be Part of Our Story.
We Create Opportunities For Employees To Thrive Through
Job Description - Customer Service Representative I-II
Position Title:
UEG Customer Service Representative
Business Reporting Unit
UNSG Gas Cust Svc Flagstaff
FLSA Status
Nonexempt
Level
Non-Manager
EEOC Category
Administrative Support Workers
EEOC Job Group
Admin Support-Classified
Does this position involve transmission and/or marketing functions? - TRM, MKT, or N/A
No
CIP status - Cyber, Physical, Both or Neither (Select one)
Neither
Job Code
AG 817 (I), AG831(II)
Safety Sensitive
Yes
Last Business Review Date
7-15-21
Position Description
This job classification provides UniSource Energy Services customer account support. Employees are expected to perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.
Position-Related Responsibilities
Salary Zone : CF (I), CE (II) $21.73 DOE
Last HR Review Date: 4/24/19
Interested applicants must apply by 12-17-24
Pay Rate: 21.73
All job offers are contingent on successful completion of a pre-employment drug screen and background check.
California Job Applicants - click here to see our Job Applicant Privacy Notice.
UNS Energy Corporation , headquartered in Tucson, Arizona, is a subsidiary of Fortis Inc. , the largest investor-owned electric and gas distribution utility in Canada. Our public utility subsidiaries, Tucson Electric Power Company, UNS Electric, Inc. and UNS Gas, Inc., power our economy by providing electric and gas service to nearly 700,000 customers in Arizona.
We embrace a spirit of giving, dedicated to improving quality of life in the communities we have served for generations, and in TEP’s case, since the 1890s. We’re building a cleaner, greener grid, with more wind and solar power than ever before, while maintaining safe, reliable, and affordable service.
Your Employer of Choice
Our culture is rooted in shared core values that define how we work and who we are. Our team of innovative professionals bring their authentic selves to work each day to power our vision and make a difference. Be Part of Our Story.
We Create Opportunities For Employees To Thrive Through
- Continual growth: In an industry changing faster than ever before, our commitment to professional growth and leadership development means we never stop challenging ourselves to explore new possibilities.
- Active Engagement: We support a collaborative environment, with peer-to-peer learning and employee-driven groups that foster an inclusive culture.
- Total compensation: UNS Energy Corporation also offers a competitive compensation and benefits package that includes a 401k plan with a generous company match, a company-sponsored pension plan, affordable individual and family health insurance plans, tuition assistance, life insurance, long-term disability insurance and much more.
Job Description - Customer Service Representative I-II
Position Title:
UEG Customer Service Representative
Business Reporting Unit
UNSG Gas Cust Svc Flagstaff
FLSA Status
Nonexempt
Level
Non-Manager
EEOC Category
Administrative Support Workers
EEOC Job Group
Admin Support-Classified
Does this position involve transmission and/or marketing functions? - TRM, MKT, or N/A
No
CIP status - Cyber, Physical, Both or Neither (Select one)
Neither
Job Code
AG 817 (I), AG831(II)
Safety Sensitive
Yes
Last Business Review Date
7-15-21
Position Description
This job classification provides UniSource Energy Services customer account support. Employees are expected to perform assigned work in a safe and efficient manner in accordance with Company practices and procedures.
Position-Related Responsibilities
- Generate, schedule, dispatch and complete various types of field activities
- Effectively communicate with field resources, internal and external customers
- Update field activities in customer care & billing (CC&B), including but not limited to connects, disconnects, disconnects for non-payment and reconnects
- Review queues for updated service order activities and communicate to field resources
- Accurately work a variety of CC&B edits in a timely manner
- Accurately perform account maintenance by updating CC&B
- Gather appropriate caller data and dispatch emergency type calls to field personnel and management
- Create, track, complete, and file system surveillance orders
- Complete meter upload and download reports, may include high and low usage investigation, preparation and mailing letters to customers for blocked meter and/or no access and follow-up activity, as necessary
- Load routes onto collection devices and communicate with personnel to have reads collected
- Provide support documentation from daily manual and/or electronic measurement records for monthly statistical report (i.e. meter sets, routine meter exchanges, service statistical activity, and elevated pressure meter requests)
- Assist in handling customer inquiries, including ACC Complaints and Inquiries
- Accurately perform quality assurance and records management functions
- Assists other departments throughout the Company as needed or directed
- Promote team environment, lead by example, represent company professionally
- Provide outstanding customer service to customers both external and internal
- This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.
- High school diploma or equivalent
- Knowledge of Unisource Energy Services Tariffs, Rules and Regulations
- Valid Arizona drivers license and clean driving record
- Effective oral and written communication
- Demonstrated ten key and keyboard ability
- Demonstrated problem solving and conflict resolution
- PC literacy and basic software proficiency (i.e. CIS, MS Office Suite)
- Time management and work prioritization
- Ability to multitask
- Annual training and adherence to PHMSA (Pipeline Hazardous Material Safety Administration) on handling gas emergencies required
- All employees are expected and required to adhere to the Company Code of Ethics and Principals of Conduct.
Salary Zone : CF (I), CE (II) $21.73 DOE
Last HR Review Date: 4/24/19
Interested applicants must apply by 12-17-24
Pay Rate: 21.73
All job offers are contingent on successful completion of a pre-employment drug screen and background check.
California Job Applicants - click here to see our Job Applicant Privacy Notice.
Salary : $22
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