Case Manager (Portland, OR)

REPORTS TO: Clinical Director  

FLSA: Non-Exempt  

About Us: 

On October 14, 2024, Tuerk House contracted and opened Multnomah County’s Coordinated Care Pathway Center opened in Portland, Oregon. This now adds further support, evidence- based services, and care to the community's public health crisis. The Center will also help to address concerns about public safety, livability, and overall community health and well-being.  

JOB SUMMARY/OBJECTIVE:  

The Case Manager, reporting to the Clinical Director, is responsible for providing comprehensive case management services to clients in Tuerk House’s behavioral health program. This position collaborates with a multidisciplinary team to assess clients' needs and facilitate stabilization to optimize treatment outcomes. Interactions may involve various stakeholders, including Tuerk House’s executive management, community organizers, clients, physicians, colleagues, and external service providers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Client Identification: Collaborate with clinical staff to identify clients for case management services.
• Needs Assessment: Conduct evaluations to determine clients’ needs related to vocational, educational, or housing support.
• Public Service Applications: Assist clients in applying for necessary public services and benefits.
• Resource Development: Create and maintain a list of community resources and agencies to provide essential services to clients.
• Care Planning: Develop comprehensive, individualized care plans addressing medical care, treatment readiness, medications, housing, financial assistance, legal issues, and substance abuse/mental health treatment.
• Information Coordination: Work with medical and support staff to gather assessment information and medical records, facilitating discharge planning and continuity of care.
• Service Coordination: Coordinate services required to implement the care plan effectively.
• Referrals: Make referrals to address clients’ social service and support needs.
• Monitoring: Monitor clients to assess the efficacy of the service care plan and adjust as necessary.
• Emergency Solutions: Assist clients in developing long-term solutions to financial emergencies, linking them to appropriate resources.
• Meetings and Training: Participate in required meetings and training sessions.
• Data Collection: Collect and submit required data for monthly reports.
• Additional Duties: Perform other duties as assigned within the scope of the position.

REQUIRED EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE:  

• Bachelor’s degree in Social Work or related field required
• Preferred 2 years' experience as a Case Manager 
• Adheres to HIPAA and state compliance regulations.
• EMR Compliance: Ensure compliance with electronic medical record standards and uphold the 48-hour documentation requirement.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:  

• Substance Abuse Knowledge: Extensive knowledge of psychiatric illnesses and substance abuse disorders, including treatment options and psychopharmacology.
• Community Resources: Familiarity with community resources, networking techniques, and emergency stabilization protocols.
• Computer Proficiency: Proficient in computer skills, including email communication and documentation.
• Communication Skills: Excellent communication skills in English, with active listening abilities.
• Documentation: Expertise in documenting medical records accurately and comprehensively.
• Organizational Skills: Strong organizational and time-management abilities, with attention to detail.
• Personal belief in recovery and the recovery process.
• Excellent written and verbal communication skills, with the ability to interact effectively with staff, clients, and the public.
• High energy, flexibility, and strong interpersonal skills to work effectively within a team.
• Ability to engage clients flexibly based on their individual needs.
• Respect for and maintenance of professional boundaries with all individuals.
• Ability to follow written and verbal instructions accurately.
• Proficiency in reading, understanding, and speaking English.

Background: This position requires successful background and drug test completion  

Physical Requirements: 

• Prolonged periods of sitting at a desk, working on a computer, or walking.
• Must be able to lift up to 15 pounds at times.

SALARY AND BENEIFTS: 

The compensation for this position will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Tuerk House provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, short term disability, life insurance, pet insurance, parental leave, and an employee assistance program. Eligibility requirements apply. 

Company Benefits: 

• Generous PTO: Enjoy a competitive paid time off policy to promote work-life balance.
• Health Benefits: Comprehensive health, dental, and vision insurance to support your overall well-being.
• Employee Assistance Program (EAP): Assistance for a variety of personal and professional matters.
• HRSA Eligibility: Eligible for Health Resources and Services Administration (HRSA) benefits, providing additional support and resources.
• 401K Match 

Equal Employment Opportunity (EEO)  

Tuerk House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

APPLICATION PROCESS: 

If you have a disability and you believe you need reasonable accommodation in order to search for a job opening or to submit an online application, please contact this employer to ask for accommodation or an alternative application process. We are committed to providing reasonable accommodation to qualified individuals with disabilities throughout the application and employment process.