Intake Specialist (Part Time)

• Key contact for answering and directing all incoming telephone calls. Route calls to appropriate recipients, record and deliver messages accurately. 
• Responsible for prompt answering of dispatch calls (intake calls) and obtaining accurate information for proper identification and eligibility 
• Stay familiar with the eligibility and completion criteria for deflection and sobering services, ensuring accurate identification of clients who qualify for services
• Educate clients on eligibility criteria and completion criteria
• Cross checks the eligibility database to confirm eligibility during client intake calls
• Receive and distribute fax messages to the appropriate internal staff personnel.
• Ensure clients identity and request all necessary documentation for processing; valid state issued photo ID, insurance card and other documents as required.
• Provide clients with appropriate assessment documents and instructions on how to complete them.
• Assist clients in completing documents as necessary. Compile documents and create admissions packet.
• Proficient in the use of EMR to complete admission, re-admission and discharge 
• Ensure that all documents and completed signed and dated.
• Provide client with instructions regarding the required urine specimen.
• Check and verify client’s insurance eligibility.
• Provide instructions to clients following completion of appropriate documentation.
• Review and comply with Tuerk House policies as outlined in the employee handbook
• All other duties as assigned.

REQUIRED EDUCATION, CERTIFICATIONS AND/OR EXPERIENCE:  

• High school graduate or equivalent (Required).
• Associates of Arts (AA) degree (Preferred).
• Minimum two (2) to three (3) years' work experience in a professional office setting.
• Experience operating a multi-line phone and paging system (Required).
• BLS Certification (Required or the ability to obtain within the first 90 days of employment).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:  

• Excellent phone etiquette.
• Strong work ethic and ability to work effectively with internal staff, individuals and vendors.
• Demonstrated ability to handle multiple priorities.
• Must have good organizational skills, ability to work independently, and multi-task.
• Demonstrated ability to utilize MS Office 365 (Outlook, Word, and Excel).
• Personal belief in recovery and the recovery process.
• Excellent written and verbal communication skills, with the ability to interact effectively with staff, clients, and the public.
• High energy, flexibility, and strong interpersonal skills to work effectively within a team.
• Ability to engage clients flexibly based on their individual needs.

• Respect for and maintenance of professional boundaries with all individuals.
• Ability to follow written and verbal instructions accurately.
• Proficiency in reading, understanding, and speaking English.

Background: This position requires successful background and drug test completion  

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Prolonged periods of standing and bending.

SALARY AND BENEFITS: 

The compensation for this position will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Tuerk House provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, short term disability, life insurance, pet insurance, parental leave, and an employee assistance program. Eligibility requirements apply. 

Company Benefits: 

• Generous PTO: Enjoy a competitive paid time off policy to promote work-life balance.
• Health Benefits: Comprehensive health, dental, and vision insurance to support your overall well-being.
• Employee Assistance Program (EAP): Assistance for a variety of personal and professional matters.
• HRSA Eligibility: Eligible for Health Resources and Services Administration (HRSA) benefits, providing additional support and resources.
• 401K Match